Stacia Brown

Home Equity Loan Officer, Auto loans, personal lines of credit , account openings, Certificates of Deposit, Fraud, IRA’s , Business Development

• Provided exceptional customer support via phone and in-person interactions.
• Assisted customers with account inquiries and transaction processing.
• Resolved customer concerns efficiently using conflict resolution techniques.

Home Equity Officer, New Accounts, Certificates of Deposit

• Assisted members with account inquiries and transactions.
• Processed loan applications and provided necessary documentation.
• Educated members on credit union services and products
• Head teller, Trainer, Supervisor, Collections, Loan Officer, Business Development , IRA & New account specialist

• Managed daily operations to ensure excellent member service and satisfaction.
• Developed training programs for staff to enhance product knowledge and efficiency.
• Analyzed member feedback to improve services and streamline processes.

Was recruited to help financially struggling credit union move forward with a merger .