STACIA CONGER
Lewes
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Excelling in order processing and compliance auditing. Proven track record in shipment tracking and client communication, ensuring seamless transitions for transferees. Skilled in logistics coordination and document management, delivering exceptional service while maintaining high quality standards.
Overview
22
22
years of professional experience
Work History
OA/DA and Military Coordinator
DANIELS MOVING AND STORAGE
02.2017 - 03.2019
- Ensured accurate documentation by contacting transferees for necessary information. Performed virtual surveys or scheduled appointments.
Relocation Coordinator
PAXTON VAN LINES/ATLAS VAN LINES
04.2013 - 02.2017
- Executed order entry and estimation processes to ensure accuracy. Tracked shipments and coordinated with domestic agents for surveys and pricing. Contacted transferees to gather accurate information and maintain documentation standards. Informed transferees of relocation activities to facilitate smooth transitions. Managed special projects, including O&I and OA/DA Military & International duties. Conducted ISO internal audits to ensure compliance with quality standards. Provided additional services as needed to support client requirements.
Domestic Customer Service Specialist
CHIPMAN RELOCATIONS/UNITED VAN LINES
07.2012 - 03.2013
- Executed order entry and ensured timely updates for transferee on relocation activities. Contacted transferee to gather accurate information for seamless relocation process.
International and Domestic Customer Service Specialist
CROFUTT & SMITH/ATLAS VAN LINES
09.1997 - 10.2011
- Processed order entries and provided accurate pricing information. Coordinated shipping arrangements and tracked shipments with freight forwarders. Facilitated communication with customs brokers and trucking companies for smooth logistics. Executed currency translation to ensure precise financial transactions. Contacted transferees for accurate information and maintained proper documentation. Informed transferees about all relocation activities for transparency. Managed local claims adjustments across three offices, ensuring fairness and timeliness. Maintained weekly claims reports to reflect current statuses and adjustments.
Education
High School -
Lenape Valley Regional High School
Stanhope, NJ06.1992
Skills
- Windows and Microsoft Office
- Document management
- Order processing
- Compliance auditing
- Shipment tracking
- Client communication
- Quality assurance
- Data entry
- Customer service
- Logistics coordination
- Excel and spreadsheet management
- Move Magic and Movers Suite
- Quotes to Go and documentation
- Multitasking and organization
Timeline
OA/DA and Military Coordinator
DANIELS MOVING AND STORAGE
02.2017 - 03.2019
Relocation Coordinator
PAXTON VAN LINES/ATLAS VAN LINES
04.2013 - 02.2017
Domestic Customer Service Specialist
CHIPMAN RELOCATIONS/UNITED VAN LINES
07.2012 - 03.2013
International and Domestic Customer Service Specialist
CROFUTT & SMITH/ATLAS VAN LINES
09.1997 - 10.2011
High School -
Lenape Valley Regional High School
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