Linda Thompson
Flagstaff,AZ
Summary
Highly motivated Account Management and Customer Service professional with over 25 years of experience. Thrives in fast-paced environments. Developed strong organizational, technical, and interpersonal skills throughout career. Known for trustworthiness, ethical conduct, and discretion. Deeply committed to providing excellent customer service. Approaches interactions at all levels with confidence and poise, always paying close attention to detail. Ability to think quickly enables successful handling of difficult tasks. Driven self-starter ready to make a significant impact in any role.
Overview
13
13
years of professional experience
Work History
COD, Military, OA DA, International Coordinator
Atlantic Relocation Systems
04.2023 - 11.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
COD Office/Remote Move Coordinator
Sullivan Moving & Storage
01.2018 - 11.2023
- Served as the single point contact for Interstate and Local COD moves
- Focused on quality move experience within the transit guidelines
- Setup surveys for incoming OA requests
- Made introductory calls to customers, gathered pertinent detailed information, provide quality communication skills to provide excellent quality service and interface with other agents for accuracy
- Registered and setup origin and destination services, setup survey appointments, monitor and track all shipments, updated the computer tracking system, workflow task that pertain to each customer to ensure dates are met
- Setup 3rd Party services
- Worked with a team of Salespeople, provided necessary pricing, estimates, changes to orders
- Rated and Collected on all shipments based on all services rendered
COD/OA Move Coordinator
Atlantic Relocation Systems
02.2015 - 12.2017
- Served as the single point representative for Interstate and Local COD moves
- Focused on quality move experience within the transit guidelines
- Setup surveys for incoming OA requests
- Made introductory calls to customers, gathered pertinent detailed information, provide quality communication skills to provide excellent quality service and interface with other agents for accuracy
- Registered and setup origin and destination services, setup survey appointments, monitor and track all shipments, updated the computer tracking system, workflow task that pertain to each customer to ensure dates are met
- Setup 3rd Party services
- Provide necessary pricing, estimates, manage request to clients internal policy and authorized services approved by the accounts
- Rated and Collected on all shipments based on all services rendered
COD/Remote National Account & COD Move Coordinator
Daniels Moving & Storage
03.2014 - 10.2014
- Served as the single point representative for COD and corporate clients focused on quality move experience within the transit guidelines
- Made introductory calls to clients, gathered pertinent detailed information, communicate with accounts and interface with other agents for accuracy
- Registered and setup origin and destination services, setup survey appointments, monitor and track all shipments, updated the computer tracking system, workflow task that pertain to each client, and ensure dates are met
- Setup 3rd Party services
- Provide necessary pricing, estimates, manage request to clients internal policy and authorized services approved by the accounts
- Rates and Collect on all COD Relocations
National Accounts Coordinator
Suddath Relocation Systems/Horizon Moving Systems
06.2012 - 01.2014
- Successfully managed 29 accounts, served as the single point representative for corporate clients focused on quality move experience
- Made introductory calls to clients, gathered pertinent detailed information, communicate with accounts and interface with other agents for accuracy
- Registered and setup origin and destination services, setup survey appointments, monitor and track all shipments, updated the computer tracking system, workflow task that pertain to each client, and ensure dates are met
- Setup 3rd Party services
- Provide necessary pricing, estimates, manage request to clients internal policy and authorized services approved by the accounts
Remote Relocation Consultant
DeVries Moving and Storage
10.2011 - 06.2012
- Managed and served as a liaison for Indian Health Service relocation on all GSA moves, boosting revenue
- Successfully generated moves based on relationships with accounts and boosted revenue by 50 moves
- Served as the single point representative for IHS clients focused on quality move experience within the transit guidelines
- Made introductory calls to clients, gathered pertinent detailed information, communicate with accounts and interface with other agents for accuracy
- Registered and setup origin and destination services, setup survey appointments, monitor and track all shipments, updated the computer tracking system, workflow task that pertain to each client, and ensure dates are met
- Setup 3rd Party services
- Developed a successful relationship with accounts by making monthly visits
Education
Executive Secretary -
Northern Arizona Institute of Technology
01.1992
Skills
- Customer Service & Relations
- Problem Solving
- Computer Literacy
- Time Management Skills
- Work as Team Player
- Account Management & Development
- Organization Skills
- Communication Skills
- Competitive / Strategic Planning
- Research Abilities
Career Achievements
- Revenue Generation, Within a year have booked over 150 moves and acquired new accounts for the company.
- Account Development, Managed 29 accounts, re-activated inactive accounts, developed strong relations with accounts such as Arizona Cardinals, Blood Systems, Kitchell, Flagstaff Medical Center / Northern AZ Health, Desert Medical Group (DMG), Phoenix Children’s Hospital, ASU, GCU and Indian Health Services.
- Collections, Successfully recovered lost revenue and significantly reducing past due invoices, cleared out delinquent accounts and collections.
Timeline
COD, Military, OA DA, International Coordinator
Atlantic Relocation Systems
04.2023 - 11.2024
COD Office/Remote Move Coordinator
Sullivan Moving & Storage
01.2018 - 11.2023
COD/OA Move Coordinator
Atlantic Relocation Systems
02.2015 - 12.2017
COD/Remote National Account & COD Move Coordinator
Daniels Moving & Storage
03.2014 - 10.2014
National Accounts Coordinator
Suddath Relocation Systems/Horizon Moving Systems
06.2012 - 01.2014
Remote Relocation Consultant
DeVries Moving and Storage
10.2011 - 06.2012
Executive Secretary -
Northern Arizona Institute of Technology
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