Jana Maldonado
Summary
Highly motivated administrative professional with 28 years of experience in the transportation/logistics industry including operational support and customer service. Proven ability to analyze data and resolve conflicts, ensuring exceptional client satisfaction. Successfully coordinated over 800 relocations annually. A valued team contributor with the ability to work independently. Excellent verbal and written communication skills. Proficient in Word, Excel, Outlook, AS400, Quickmove, Movers Suite, Quotes to Go, Redsky, Transplus, Maximiser, CRM, and LD Workstation.
Overview
29
29
years of professional experience
Work History
Interstate & Local COD Coordinator/OA/DA
Wade Odell Wade - Allied
10.2024 - Current
- Managed and coordinated the movement of domestic household goods
- Collaborated with internal departments to ensure a smooth relocation for our customers
- Maintained detailed records of all shipments and related documents
- Onboarding new team members
- Enhanced system efficiency through streamline processes while also looking for areas where improvements could be made
National Account Coordinator / OA / DA / COD / Military
Hollander International - United & Mayflower
01.2006 - 01.2024
- Coordinated for multiple accounts and one point of contact for OADA assignments
- Accurate data entry across multiple platforms
- Responsible for establishing initial rapport with transferees/accounts and serving as primary contact during the entire relocation for both
- Gathered and analyzed client information for the planning of domestic relocations
- Administered work assignments to designated agencies and third party vendors
Administrative Support Analyst
Commercial Works, Inc - Part Time
01.2019 - 01.2023
- Pre-Scheduling Cabinet Deliveries
- 100-150 Outbound Calls Daily
- Complete daily pre calls and timeframes
- Consistently met daily goal metrics
Relocation Specialist/Customer Service
Hughes Relocation Services - United & Mayflower
01.1997 - 01.2006
- Provide customer support for all internal and external customer inquiries
- Incoming sales calls, scheduling appointments
- Responsible for responding to all internet leads within a 24-hour period
- Multi-Department back up for National Accounts / COD / OA / DA
Education
Diploma -
Lehighton High School
06-1997
Timeline
Interstate & Local COD Coordinator/OA/DA
Wade Odell Wade - Allied
10.2024 - Current
Administrative Support Analyst
Commercial Works, Inc - Part Time
01.2019 - 01.2023
National Account Coordinator / OA / DA / COD / Military
Hollander International - United & Mayflower
01.2006 - 01.2024
Relocation Specialist/Customer Service
Hughes Relocation Services - United & Mayflower
01.1997 - 01.2006
Diploma -
Lehighton High School
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