Stacia February
Kissimmee,FL
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Dependable and effective administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Referral, Scheduling, and Telephone Coordinator II
Humana / Centerwell Primary Care
05.2020 - Current
- Processed and forwarded referrals to specialists.
- Scheduled patient appointments
- Communicated with specialists' offices regarding patient records/reports.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
CNA
Assisting Hands Home Care
10.2019 - 04.2020
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Educated patients and family members on best home care practices for healing and recovery.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
CNA
Bayada Home Health Care
03.2018 - 11.2019
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated patients and family members on best home care practices for healing and recovery.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Technologist Assistant
Florida Hospital
10.2016 - 11.2017
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
PCT/USMT
Florida Hospital
04.2012 - 10.2016
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate in general studies: Incomplete – dropped classes to care for Mother. - General Studies
Valencia College
Kissimmee, FLAdult and Continuing Education: GED - General Education
Gwinnet Technical College
Lawrenceville, GA06.2002
Skills
- Document Management
- Recordkeeping
- Data Entry
- Information Collection
- Medical Terminology
- Data Retrieval Systems
- Patient Scheduling
- Customer Service
- MS Office
- Insurance Verification
Knowledge Skills Areas
- Healthcare
- Insurance Verification
- Personal care
- Referrals Processing
- Medical Unit Secretarial Support
- Attention to detail
- Inbound Support
- Understanding of HIPAA
- Medical Terminology
- Appointment Scheduling
- Precepting
Hobbies and Interests
- Reading and crossword puzzles
- Listening to music/singing
- Outdoors activities of most kinds
Certification
GED, CNA
CNA
Gained certification in 2004
Timeline
Referral, Scheduling, and Telephone Coordinator II
Humana / Centerwell Primary Care
05.2020 - Current
CNA
Assisting Hands Home Care
10.2019 - 04.2020
CNA
Bayada Home Health Care
03.2018 - 11.2019
Technologist Assistant
Florida Hospital
10.2016 - 11.2017
PCT/USMT
Florida Hospital
04.2012 - 10.2016
Associate in general studies: Incomplete – dropped classes to care for Mother. - General Studies
Valencia College
Adult and Continuing Education: GED - General Education
Gwinnet Technical College
GED, CNA
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