Stacia Miller
GA
Summary
I’m a detail-oriented professional with a background in healthcare revenue cycle and high-volume account resolution. I’m comfortable working in fast-paced environments, making sure documentation is accurate, verifying information, and communicating clearly with clients. I also bring experience in marketing and media, which has strengthened my writing and organizational skills. I’m excited to bring these strengths into a legal assistant role or healthcare roles.
Overview
5
5
years of professional experience
Work History
Patient Solutions Specialist
R1 RCM
Remote, GA
11.2025 - Current
- Handle high-volume patient billing and account inquiries
- Resolve insurance and payment discrepancies
- Document updates in EMR systems , Epic, InContact, Microsoft Teams (HIPAA compliant)
- Explain billing and coverage clearly to patients
- Track and follow up on account issues
Medical Call Center Representative
Axion Contact (UHC Contract)
01.2025 - 11.2025
- Handled high-volume billing and claims inquiries (Outbound)
- Researched medical codes to ensure accurate billing practices were followed.
- Explained insurance benefits and coverage details
- Maintained efficiency and accuracy in fast-paced setting
Medical Receptionist
Guardian Medical Care
03.2024 - 09.2024
- Verified insurance, scheduled patients, and supported billing
- Maintained records and ensured accurate documentation
- Handled front desk operations and patient intake
- Scheduled appointments and coordinated physician calendars effectively.
- Managed patient check-in and check-out processes efficiently.
- Maintained accurate patient records using electronic health record systems
Social Media Marketing Intern
American Furniture Outlet
Jacksonville, FL
03.2024 - 08.2024
- Created TikTok content and social media postings for brand visibility
- Listed and managed products on eBay to drive consumer sales
- Supported digital marketing efforts and online engagement
- Researched emerging trends in eCommerce technology and identified potential solutions.
Front of House Team Member
Chick-fil-A
05.2021 - 03.2024
- Delivered high-volume customer service and handled transactions
- Built multitasking and communication skills
- Provided excellent customer service in a fast-paced restaurant environment.
Education
Bachelor's - New Media & Communications
Middle Georgia State University
01-2024
Associate - Communications
Georgia Military College
01-2022
High School Diploma -
Perry High
Perry, GA05-2020
Skills
- Revenue Cycle (RCM)
- Medical Billing & Insurance Verification
- Patient Account Resolution
- EMR/EHR Systems
- HIPAA Compliance
- Denial Resolution
- Microsoft Office
- Documentation & Communication
- Digital marketing
- Content creation
- Product listing management
- Social media posting
Timeline
Patient Solutions Specialist
R1 RCM
11.2025 - Current
Medical Call Center Representative
Axion Contact (UHC Contract)
01.2025 - 11.2025
Medical Receptionist
Guardian Medical Care
03.2024 - 09.2024
Social Media Marketing Intern
American Furniture Outlet
03.2024 - 08.2024
Front of House Team Member
Chick-fil-A
05.2021 - 03.2024
Bachelor's - New Media & Communications
Middle Georgia State University
Associate - Communications
Georgia Military College
High School Diploma -
Perry High