Stacia Virdell
Arlington,WA
Summary
Proven professional with a track record of enhancing client satisfaction and streamlining case management at KCID. Excelled in customer interaction and database management, demonstrating adaptability and a positive attitude. Achieved significant improvements in client outcomes through effective problem-solving and advanced planning.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Daytona Pacific FedEx
Burlington, WA
01.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Social-worker
KCID
Vancouver, WA
10.2016 - 01.2021
- Updated client documentation for accurate, compliant and current records.
- Conducted interviews with clients, families, groups to evaluate and meet service requirements.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Conducted comprehensive needs assessments with clients from diverse backgrounds, identifying social, economic, and cultural factors impacting their situations.
Business Development Manager
Educational Community Ctrdit Union
Everett, WA
01.2005 - 05.2010
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Education
Associate Of Applied Business -
Columbia Basin College
Pasco, WA05.1998
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Punctual and reliable
- Problem-solving
- Time management skills
- Complex Problem-solving
- Client relationship management
- Advanced planning
- Database management
- Multitasking and organization
- Customer interaction
- Adaptability and flexibility
- Record keeping
Timeline
Delivery Driver
Daytona Pacific FedEx
01.2022 - Current
Social-worker
KCID
10.2016 - 01.2021
Business Development Manager
Educational Community Ctrdit Union
01.2005 - 05.2010
Associate Of Applied Business -
Columbia Basin College