Stacie Buswell
Leesburg,VA
Summary
Cross functional Sales Operations and Support professional with 15 plus years of experience in the telecom industry with an ability to work in a challenging environment while handling a variety of tasks. Excellent interpersonal skills that promote positive relationships with individuals at all levels. Ability to solve problems in creative ways while maintaining a clear perspective of goals.
Overview
17
17
years of professional experience
Work History
Sales Support Associate
Lumen Technologies
Ashburn, VA
04.2023 - Current
- Serve as subject matter expert for quote creation and order submission for sales representatives. Providing guidance to sales teams and end-to-end accountability on the order creation to sales recognition process.
- Generate daily/weekly reports detailing sales performance metrics for management review.
- Respond promptly to inquiries from sales team regarding product features or services offered.
- Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses.
- Provide onboarding and training support for new team members to ensure successful process adoption.
Senior Sales Operations Analyst
Verizon
Ashburn, VA
04.2020 - 12.2022
- Field internal sales queries, providing clear, accurate answers to technical questions and support requests.
- Analyze operational performance to identify pain points and provide actionable solutions to management.
- Confer with internal & external stakeholders to support successful functioning of newly implemented systems or procedures.
- Worked cross-functionally with internal departments to align and validate data inputs.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Develop and coordinate group training classes in alignment with company sales objectives.
- Suggest and offer specific training programs to help workers maintain or improve job skills.
- Design, create and organize guides and visual materials for development and training purposes.
- Reduce process lags and train team members on best practices and protocols.
- Reviewed and approved new product modifications and roll out on behalf of sales segment.
Channel Partner Sales Support
Verizon
Ashburn, VA
02.2018 - 04.2020
- Advocated for channel needs cross-functionally to deliver on partner and customer promises.
- Coached, mentored and developed skills in channel partner team to underpin successful sales efforts.
- Assisted partners in selling, implementing and supporting company services.
- Cultivated strong professional relationships with Verizon Partners and sub-agents to drive long-term business development.
Client Executive
Verizon
Ashburn, VA
01.2016 - 03.2018
- Designed, proposed and sold integrated voice, data, long distance plans, customer premise equipment and internet solutions along with value added application packages to an existing base of Corporate customers
- Independently manage approximately 75 Enterprise Level accounts to retain customer base and increase revenue
- Met/exceeded revenue objective consisting of an annual quota
- Exceeded customer expectations in the area of quality of account management and customer service
- Maintained proficiency in relative systems to place, track, and account for all orders and revenue
- Responsible for all continued improvement/ongoing education as it relates to technical applications
- Sales and systems training including completing competency tests.
- Contacted prospective customers to present information and explain available services.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
Senior Account Manager
Verizon
Ashburn, VA
03.2009 - 01.2016
- Cultivated deep knowledge of customer businesses and relationship to company objectives.
- Contacted new and existing customers to discuss product and service solutions.
- Managed a portfolio of 180 accounts, which generated $1.5 million in revenue per year
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
Management Trainee
Enterprise Rent-A-Car
Sterling, VA
07.2007 - 03.2009
- Managed day-to-day operations; maximized profits through effective sales, cost control and fleet management
- Trained management trainees in effective customer service techniques; served as team leader and mentor
- Supervised and scheduled staff by assigning job responsibilities based on skills and qualifications
- Ran the logistics required to meet daily car reservation needs; forecasts demand patterns and revisions where necessary to maintain car inventory control
- Maintained and strengthened business relationships through effective marketing techniques; effectively analyzed competition, market positions and service levels.
- Resolved customer issues efficiently to build loyalty.
- Learned company processes, procedures and employee role functions.
Education
Bachelor of Science - Business Administration
West Virginia University
Degree - Marketing, Communications
Skills
- Microsoft Office365 / Google Workspace
- Salesforce
- Organizational skills
- Problem Solving
- Work Ethic
- Customer Focus
- Training and Development
- Collaboration
- Strategic Planning
- Systems and automation applications
- Report Generation
Additional Information
Awards
- Verizon Women of the World (WOW) 2022 Graduate
- Verizon Partner - Telarus Coin of Excellence 2020
- Verizon President’s Club Winner 2012
Timeline
Sales Support Associate
Lumen Technologies
04.2023 - Current
Senior Sales Operations Analyst
Verizon
04.2020 - 12.2022
Channel Partner Sales Support
Verizon
02.2018 - 04.2020
Client Executive
Verizon
01.2016 - 03.2018
Senior Account Manager
Verizon
03.2009 - 01.2016
Management Trainee
Enterprise Rent-A-Car
07.2007 - 03.2009
Bachelor of Science - Business Administration
West Virginia University
Degree - Marketing, Communications
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