Stacie Cash
Seagoville,TX
Summary
Results-oriented Life Insurance Agent provides tailored solutions suiting individual coverage needs. Demonstrates comprehensive understanding of insurance policies and regulations with informed recommendations for appropriate protection options. Passionate cultivator of loyal customer relationships and organizational service quality.
Overview
13
13
years of professional experience
Work History
Process Associate
Transamerica Life Insurance Company
11.2019 - 10.2023
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [100]% of issues.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Excellent communication skills, both verbal and written
Work From Home Customer Service Agent
Health Net
09.2014 - 02.2018
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
Life Insurance Agent
Farmers Insurance Agency
Dallas, TX
07.2010 - 12.2013
- Analyzed risk factors to recommend appropriate coverage levels.
- Provided coverage option information to assist clients in protecting assets.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored customer feedback and identified areas of improvement.
- Educated clients on insurance policies and procedures.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Education
Associate of Applied Science - Customer Service
Eastfield College
Mesquite, TX09.2013
Skills
- Professional Relationships
- Insurance Eligibility
- Insurance Coverage Verification
- Update Records
- Premium Calculations
- Call Center Customer Service
- Claims Information Gathering
- Process Explanation
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Process Associate
Transamerica Life Insurance Company
11.2019 - 10.2023
Work From Home Customer Service Agent
Health Net
09.2014 - 02.2018
Life Insurance Agent
Farmers Insurance Agency
07.2010 - 12.2013
Associate of Applied Science - Customer Service
Eastfield College
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