Stacie Gibson
Shreveport,US
Summary
Dedicated customer service specialist with over five years of experience in handling transactions, assisting customers, and maintaining store operations. Proven ability to market products effectively and support team efficiency through training and collaboration. Skilled in cash handling, service upsells, and maintaining a clean and organized work environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TJX Companies
Dallas, TX
11.2024 - Current
- Executed promotional strategies to engage both existing and new customers, leveraging suggestive selling techniques.
- Supported store personnel by restocking merchandise and performing cleaning duties.
- Managed cash, check, and card transactions with precision, maintaining a balanced cash drawer.
- Collaborated with cashiers to ensure accurate end-of-shift cash till reconciliation.
- Maintained cleanliness and orderliness of employee and customer areas during downtime.
- Replenished shelves with current stock, creating visually appealing product displays.
Waitress
HRI Properties
Dallas, TX
04.2020 - 07.2024
- Trained new servers and bussers on company values and culture.
- Assisted guests with special requests, allergy concerns, and dietary restrictions.
- Recommended appropriate beer, wine, and cocktail pairings with meal selections.
- Worked closely with kitchen staff to improve accuracy and efficiency.
- Processed customer payments.
- Created an enjoyable atmosphere and supported a family-style work environment.
- Resolved customer complaints promptly and collaborated with management on complex issues.
- Handled phone inquiries and managed orders for pickup and delivery.
- Took orders, prepared drinks, and cleaned tables after guest departures.
Wait Staff Member
The Balcony Club
Dallas, TX
04.2023 - 03.2024
- Engaged guests in friendly conversation when appropriate and regularly checked on needs such as drink refills and special requests.
- Set up tables, buffets, and service areas to prepare for different types of banquets.
- Delivered food and beverage items to guests quickly to meet service and quality standards.
- Checked on guests regularly to provide excellent customer service and anticipate needs.
- Inspected meeting rooms to verify set-ups and correct any problems before guests arrival.
- Operated POS system to input orders, ring up proper amounts, and process payments.
- Kept work areas neat and clean to maintain safe environment.
- Prepared food and drink items, including salads, soups and sandwiches.
Leasing Consultant
Bell Property Management
Cobb, CA
03.2022 - 2023
- Facilitated property tours for prospective tenants, showcasing amenities and community features.
- Managed lease documentation and ensured compliance with housing regulations.
- Assisted in tenant screening processes, verifying applications and background checks.
- Coordinated maintenance requests, ensuring timely resolutions for tenant concerns.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
Education
Associate of Arts - Social Science
Walden University
BossierAssociate of Arts - Liberal Arts
Southern University and A&M College
Baton Rouge, LA, USCertification - Customer relations
Cuyamaca College
El CajonInsurance -
Xcel Solutions
Dallas, TX06.2026
Skills
Achieved high customer satisfaction by efficiently managing inbound call responses
Elevated service quality through comprehensive employee training programs
Increased revenue through successful service upsell campaigns
Enhanced customer support capabilities by mastering product knowledge
Resolved client issues effectively through dedicated help desk support
Timeline
Customer Service Representative
TJX Companies
11.2024 - Current
Wait Staff Member
The Balcony Club
04.2023 - 03.2024
Leasing Consultant
Bell Property Management
03.2022 - 2023
Waitress
HRI Properties
04.2020 - 07.2024
Associate of Arts - Social Science
Walden University
Associate of Arts - Liberal Arts
Southern University and A&M College
Certification - Customer relations
Cuyamaca College
Insurance -
Xcel Solutions