Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Stacie Holden

Whitesboro,TX

Summary

Detail-oriented office professional with experience in accounts receivable, customer communication, scheduling, and daily administrative operations. Skilled at maintaining accurate records, supporting team workflows, and delivering excellent customer service. Known for strong organization, reliability, and the ability to manage multiple priorities in fast-paced environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

UniFirst
Denison, TX
01.2022 - Current
  • Assisted customers with inquiries, ensuring prompt and accurate resolution of issues.
  • Managed order processing through internal systems, maintaining data integrity and accuracy.
  • Collaborated with team members to streamline communication and improve service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the company.
  • Managed daily accounts receivable; contacted customers via phone and email to resolve outstanding balances.
  • Partnered with Route Reps to secure timely payments and maintain positive client relations.

In Home Daycare

Self-employeed
Whitesboro, TX
09.2010 - 05.2021
  • Provided daily childcare and early education in a safe, nurturing home environment.
  • Created engaging lesson plans and activities to support learning and development.
  • Built strong relationships with parents through consistent communication and trust.
  • Managed business operations — including enrollment, payments, and recordkeeping.

Office Manager/Logistics- Hotshot Trucking Business

JRS Express
Whitesboro, TX
11.2012 - 11.2015
  • Managed all aspects of daily operations including dispatching, scheduling, billing, and client communication.
  • Ensured compliance with DOT regulations and maintained vehicle safety standards.
  • Secured and managed freight contracts, optimizing delivery routes for efficiency and profitability.
  • Handled bookkeeping, invoicing, and customer service to support business growth.

Education

High School Diploma -

Collinsville ISD
Collinsville, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Microsoft Office Suit (Word, Excel, Outlook, PowerPoint)
  • Multitasking & time management
  • Typing speed & accuracy

Accomplishments

Awarded Employee of the Year in 2023 at UniFirst.

Certification

CPR/AED/First Aid Certification

Timeline

Customer Service Representative

UniFirst
01.2022 - Current

Office Manager/Logistics- Hotshot Trucking Business

JRS Express
11.2012 - 11.2015

In Home Daycare

Self-employeed
09.2010 - 05.2021

High School Diploma -

Collinsville ISD