Stacie Hurlburt
Loaf 'N Jug
Greeley,CO
4
years of professional experience
Accomplished C-Store Manager specializing in team management and operational efficiency. Successfully streamlined store processes and cultivated a customer-focused environment, resulting in increased sales and operational effectiveness.
Work History
C-Store Manager
1 Year 5 Months- Supervised daily store operations to ensure compliance with company policies and standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Assisted in inventory management by conducting regular stock assessments and audits.
- Implemented promotional strategies to enhance product visibility and drive sales growth.
- Addressed customer inquiries and resolved issues to maintain high satisfaction levels.
- Monitored cash handling procedures to ensure accuracy and mitigate discrepancies.
- Coordinated team meetings to discuss performance goals and improve overall efficiency.
- Mentored new employees on company culture, best practices, and job responsibilities to facilitate smooth transitions into their roles.
- Implemented loss prevention measures to minimize shrinkage rates and protect company assets.
- Streamlined store operations with efficient scheduling, task delegation, and resource allocation.
- Spearheaded special projects such as store remodels or promotional events to drive growth and increase brand awareness.
- Managed inventory levels for optimal turnover, reducing waste and improving product availability.
- Maintained high levels of cleanliness throughout the facility through regular inspections, addressing issues promptly.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
C-Store Assistant Manager
6 Months- Assisted customers with product inquiries and purchases, enhancing overall shopping experience.
- Maintained cleanliness and organization of store displays, ensuring appealing presentation of merchandise.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Stocked shelves regularly, managing inventory levels to prevent shortages and optimize sales.
- Monitored product expiration dates, ensuring compliance with safety standards and minimizing waste.
- Resolved customer complaints promptly, contributing to higher satisfaction rates and repeat business.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Remained calm and composed in tense situations involving angry or upset customers.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Operated POS system to process payments and provide receipts.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Assisted the store manager in daily operations of the store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Store Associate
7 Months- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Operated cash register efficiently, handling transactions and maintaining accurate cash drawers.
- Stocked shelves and organized merchandise to enhance product visibility and accessibility.
- Monitored inventory levels, identifying restocking needs and preventing stockouts.
- Maintained cleanliness and organization of store areas, complying with health and safety standards.
- Trained new associates on store policies, procedures, and customer engagement techniques.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Front End Associate
5 Months- Assisted customers in locating products and providing product information to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure optimal presentation of merchandise.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Boosted customer loyalty, remembering regular customers' names and preferences.
Assistant Manager
7 Months- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory control measures, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing promotional strategies and product placement.
- Coordinated staff schedules, enhancing productivity while maintaining labor cost efficiency.
- Resolved customer complaints swiftly, improving overall satisfaction ratings within the store.
- Collaborated with management on strategic initiatives to improve store performance and profitability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Associate
3 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed cash register operations, ensuring accurate transactions and efficient service.
- Maintained store inventory through regular stock checks and restocking processes.
- Implemented visual merchandising strategies to improve product visibility and sales appeal.
- Resolved customer complaints effectively, fostering a positive shopping environment.
- Collaborated with team members to optimize workflow during peak hours, improving efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Arts - Sociology Psycology
- Honor Roll 2024
- Honoree of Alpha Kappa Delta
Skills
Store operations
Team management
Task delegation
Employee scheduling
Technology proficiency
Customer service
Problem-solving
Multitasking and organization
Friendly and positive
Store merchandising
Team leadership and coaching
Timeline
C-Store Manager
Loaf 'N Jug
03.2025 - CurrentRead More
C-Store Assistant Manager
Loaf 'N Jug
09.2024 - 03.2025Read More
Store Associate
Loaf 'N Jug
02.2024 - 09.2024Read More
Front End Associate
Sam's Club
09.2023 - 02.2024Read More
Assistant Manager
Casey's
01.2023 - 08.2023Read More
Sales Associate
Casey General Store
10.2022 - 01.2023Read More
Morningside College
Bachelor of Arts from Sociology Psycology
Read More