Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Stacie Jenkins

Sioux City,IA

Summary

Dynamic Task Administrator Supervisor at Allied Solutions with a strong track record in leadership and problem-solving. Successfully increased team productivity by implementing streamlined workflows and providing targeted coaching, leading to greater operational efficiency. Skilled at building strong relationships, fostering team cohesion, and delivering outstanding service—all while upholding the highest standards of confidentiality.

Overview

8
8
years of professional experience

Work History

Lender Task Administrator Supervisor

Allied Solutions
09.2022 - Current
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Quality Assurance Coordinator

Allied Solutions
05.2021 - 09.2022
  • Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
  • Conducted regular audits to identify areas of improvement, leading to increased Lender satisfaction levels.
  • Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
  • Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.
  • Assisted with quality control audits.

Lender Administrator

Allied Solutions
03.2017 - 05.2021
  • Oversaw cycle reports and assigned queues to uphold quality standards and streamline processes for several assigned Lenders.
  • Maintained strong relationships with clients, providing personalized service and financial advice to meet their needs.
  • Addressed client concerns promptly and professionally, resolving issues efficiently to maintain high levels of customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Developed strong relationships with customers through high levels of customer service.
  • Developed and maintained relationships with customers, lenders and other third parties.

Education

Bachelor of Arts - Criminal Justice

Bellevue University
Bellevue, NE
06-2016

Skills

  • Relationship building and management
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Leadership skills
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Analytical and critical thinking

Accomplishments

  • Improved team performance by leading a team of fifteen employees to increase productivity through training and process optimization.
  • Enhanced employee skills and development by providing coaching and mentoring to team members as well as completing yearly reviews.
  • Documented and resolved many projects presented to the team.
  • Created and maintained monthly scorecards.
  • Completed the Leadership Development program November of 2023.
  • Used Microsoft Excel to develop tracking spreadsheets.


Timeline

Lender Task Administrator Supervisor

Allied Solutions
09.2022 - Current

Quality Assurance Coordinator

Allied Solutions
05.2021 - 09.2022

Lender Administrator

Allied Solutions
03.2017 - 05.2021

Bachelor of Arts - Criminal Justice

Bellevue University

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