Stacie McDonald
Fresno,CA
Summary
With a decade of dedicated experience in customer service, I bring a wealth of expertise and commitment to the field. Recognized for adeptness in fostering strong client connections, bringing a collaborative spirit and optimistic attitude to every team joined. Driven by a passion for ensuring customer contentment and bolstering organizational triumph, I excel in delivering high-quality service swiftly. My strengths lie in nurturing partnerships, cultivating relationships, and driving business expansion.
Overview
9
9
years of professional experience
Work History
Apprentice Onboarding Coordinator
Bitwise Industries
2022.11 - 2024.04
- Managed the creation and delivery of welcome kits for new apprentices, guaranteeing timely receipt of essential company materials.
- Fostered an atmosphere conducive to open feedback sessions, promptly addressing apprentice questions and concerns.
Executive Assistant
Bitwise Industries
2020.11 - 2024.04
- Streamlined calendar management for VP and Director, orchestrating meetings, appointments, and travel arrangements across diverse time zones.
- Served as a crucial liaison between departments and the public, adeptly managing a substantial influx of 1000 weekly phone calls and emails, employing tact, diplomacy, and swift issue resolution.
- Drafted, reviewed, and edited assorted documents, presentations, and reports for executives, showcasing robust communication and organizational proficiencies.
Expeditor
Lululemon
2020.11 - 2024.04
- Displayed proficiency in receiving, processing, and accurately maintaining shipment records using inventory management systems, handling high-volume inventories in the thousands.
- Skilled in unpacking, organizing, and maintaining merchandise in alignment with established protocols.
- Maintained effective communication with store management, team members, and sales associates regarding shipment schedules, inventory levels, and product requirements.
- Worked collaboratively with colleagues to fulfill customer requests and ensure a smooth shopping experience.
Key Lead
Starbucks
2015.08 - 2020.04
- Displayed ability to deliver thorough training on company policies, procedures, and product knowledge to new team members, while providing ongoing coaching and development to existing staff to improve their skills and performance.
- Achieved success in training 12 new partners within a 90-day timeframe, surpassing company benchmarks and leading to a significant 10% rise in customer satisfaction.
- Consistently upheld exceptional customer service standards through timely, friendly, and personalized assistance.
- Demonstrated proficiency in supervising inventory management processes, encompassing ordering, receiving, and stocking supplies.
Partnership Development Coordinator
Bitwise Industries
2021.06 - 2024.04
- Researched and identified potential partners across various sectors, including businesses, nonprofits, government agencies, and educational institutions
- Collaborated with internal teams to develop partnership proposals tailored to the needs and interests of prospective partners
- Led negotiations with potential partners to reach mutually agreeable terms and conditions for collaboration
- Coordinated the implementation of partnership initiatives and projects, ensuring alignment with established goals, timelines, and deliverables
- Conducted regular evaluations of partnership performance and impact, gathering feedback from stakeholders and analyzing relevant data.
Education
Anthropology -
Fresno City College
Fresno, CA01.2018
Skills
- Google Suite
- Microsoft 365
- Calendly
- Canva
- DocuSign
- Salesforce
- Excel
- Time Management
- Active Listening
- Problem Resolution
Timeline
Apprentice Onboarding Coordinator
Bitwise Industries
2022.11 - 2024.04
Partnership Development Coordinator
Bitwise Industries
2021.06 - 2024.04
Executive Assistant
Bitwise Industries
2020.11 - 2024.04
Expeditor
Lululemon
2020.11 - 2024.04
Key Lead
Starbucks
2015.08 - 2020.04
Anthropology -
Fresno City College
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