Stacie Norton
Tye,TX
Overview
16
16
years of professional experience
Work History
Housekeeping Supervisor
Comfort Inn and Suites
Page, AZ
10.2011 - 01.2021
- Implemented inventory management system for housekeeping supplies, reducing waste and improving resource allocation.
- Addressed guest inquiries and concerns regarding room cleanliness, enhancing overall guest satisfaction.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
Housekeeping Supervisor
Holiday Inn and Suites
Page, AZ
06.2005 - 10.2011
- Supervised housekeeping staff, ensuring adherence to cleanliness standards and operational procedures.
- Trained new employees on effective cleaning techniques and safety protocols.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Coordinated daily cleaning schedules to optimize workflow and efficiency among team members.
- Implemented inventory management system for housekeeping supplies, reducing waste and improving resource allocation.
- Addressed guest inquiries and concerns regarding room cleanliness, enhancing overall guest satisfaction.
- Developed training materials focused on best practices in housekeeping operations for ongoing staff development.
- Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Timeline
Housekeeping Supervisor
Comfort Inn and Suites
10.2011 - 01.2021
Housekeeping Supervisor
Holiday Inn and Suites
06.2005 - 10.2011