Professional in retail management with a solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
20
20
years of professional experience
14
14
Certification
Work History
Assistant Store Manager
Dollar General
Hinton WV
05.2024 - Current
Proven ability to lead teams, exceeding sales while optimizing store operations, while providing customer satisfaction. Responsible for training and mentoring staff, managing inventory while implementing process improvements to boost efficiency and profitability.
Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Analyzed sales reports to identify trends and optimize product placement strategies.
Residential Advisor
Relational Management Services Llc; Greenbrier Academy for Girls
Pence Springs, WV
06.2019 - 09.2021
Providing support and guidance to students, mediating disputes, and resolving student issues while planning and organizing student events and activities. Managing administrative tasks while enforcing policy and procedure in implementing the academic, therapeutic, and residential schedules of students.
Developed individualized care plans in collaboration with interdisciplinary teams to address resident needs.
Monitored and documented resident behavior, ensuring compliance with established policies and procedures.
Facilitated daily activities and support for residents, fostering a safe and nurturing environment.
Shift Supervisor
The Market On Courthouse Square
Hinton, WV
10.2018 - 02.2019
Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
Trained and mentored team members on operational procedures and customer service best practices.
Coordinated staffing schedules to optimize coverage and maintain service quality during peak hours.
Implemented process improvements that enhanced workflow efficiency and reduced downtime.
Monitored inventory levels, managing stock replenishment to minimize shortages and excesses.
Education
MBA - Business Administration And Management
Southern New Hampshire University
Manchester, NH
09.2025
Bachelor of Science - Business Administration
Valley College-Martinsburg
Martinsburg, WV
11.2021
Associates of Applied Business - Business Administration
Valley College-Martinsburg
Martinsburg, WV
07.2023
High School Diploma -
Tipton High School
Tipton, IN
05.1993
Doctor of Business Administration - Business Administration And Management
Liberty University
Lynchburg, VA
01-2027
Skills
Financial analysis and management with the ability to use quantitative techniques and software to interpret data and extract actionable insights for data driven decisions Leadership and mentoring skills derived through from formal education mixed with real-world experience, direct mentorship and continuous learning
Problem-solving
Customer service and engagement
Team management
POS systems operations
Employee scheduling
Upselling and cross selling
Pricing and markdowns
Accomplishments
Six Sigma Lean Professional
Affiliations
National Society of Leadership and Success Member
Certification
CPA-Certifications
Microsoft Certified: Power BI
Strategic Analysis
Understanding and Building RPA (Robotic Process Automation)
Timeline
Assistant Store Manager
Dollar General
05.2024 - Current
Residential Advisor
Relational Management Services Llc; Greenbrier Academy for Girls
06.2019 - 09.2021
Shift Supervisor
The Market On Courthouse Square
10.2018 - 02.2019
MBA - Business Administration And Management
Southern New Hampshire University
Bachelor of Science - Business Administration
Valley College-Martinsburg
Associates of Applied Business - Business Administration
Valley College-Martinsburg
High School Diploma -
Tipton High School
Doctor of Business Administration - Business Administration And Management