Stacie Williams
Columbus,Ohio
Summary
Detail-oriented Accounts Receivable Specialist with extensive experience in resolving delinquent accounts and achieving collection goals. Proven track record of enhancing customer satisfaction in high-pressure environments while collaborating effectively within teams.
Overview
30
30
years of professional experience
Work History
Direct Support
Cap City Supported Living
Columbus, Ohio
09.2022 - Current
- Fostered independence in daily living for individuals with intellectual or developmental disabilities by assisting with personal care, cleaning, cooking, administering medication, teaching life skills, and supporting community integration and employment documentation.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Marketing Research Analyst
One Point of Care
Worthington, Ohio
04.2022 - 06.2024
- Identified clients’ needs for B2B solutions, providing customized support in HR, payroll, health, wellness benefits, and retirement services to reduce administrative burdens and enhance workforce benefits for small to mid-size businesses.
- Analyzed trends and interpreted statistical data, compiled reports, and collaborated with teams to provide actionable insights while coordinating appointment-setting with sales staff.
- Conducted market research to identify trends and consumer preferences.
- Analyzed competitor strategies to inform marketing approaches and initiatives.
- Collaborated with cross-functional teams to develop effective marketing campaigns.
Medicare Sales Specialist
TranZact
Boxborough, Ma
09.2021 - 12.2021
- Consulted with prospects to build rapport, educate, quote, and sell health insurance policies, onboarding new clients and growing sales in designated territory, while managing existing accounts and cold calling new ones.
- Educated clients on Medicare plan options and benefits.
- Assisted clients with enrollment and application processes.
- Conducted outreach campaigns to increase client engagement.
Membership Growth Consultant
Dedicated Senior Medical Center In Partnership With OhioHealth (A Chen Med Company)
Columbus, Ohio
03.2021 - 09.2021
- Engaged seniors in homes and community through outreach and public speaking at local events, educating them on benefits of Dedicated Senior Medical Center's concierge-style care.
- Built partnerships with insurance brokers, agents, case workers, and community leaders to drive referrals and enroll new members in the value-based primary care model.
- Advised senior management on operational improvements and strategic planning initiatives.
- Collaborated with healthcare teams to enhance patient care delivery processes.
- Facilitated training workshops for staff on best practices in patient engagement.
Resolution Specialist
Weltman, Weinberg & Reis Co., LPA
Grove City, Oh
01.2018 - 07.2019
- Contacted customers with delinquent balances via phone and mail, resolving disputes and negotiating settlements, while documenting account activities and handling incoming and outgoing calls.
- Deescalated calls, verified accounts, and mediated with attorney offices and debt settlement companies to facilitate resolution.
- Contributed to increased collections revenue through effective negotiation and dispute resolution.
- Processed payments using debit cards, checks, and bank wires.
Collector
Alliance Data
Westerville, OH
04.2016 - 07.2016
- Initiated collections procedures for accounts with past due balances through phone calls and mail.
- Resolved payment issues by processing transactions in-store, via check, and through phone.
- Assessed customer inquiries to determine cardholder eligibility for fresh start program, verified transaction details, and conducted skip tracing to support revenue growth.
Sr Recovery Specialist
Alliance Data
Westerville, OH
03.1996 - 04.2016
- Contacted customers with delinquent balances via phone and email, negotiated payment plans, and resolved disputes, improving recovery rates on defaulted accounts.
- Initiated collections procedures by assessing risk for third-party accounts, enhancing overall collections strategy.
- Process various types of payments, including checks, credit cards and pay at store.
- Responded to customer inquiries quickly and efficiently, contributing to increased department revenue.
Education
GED -
Columbus City Schools
Columbus, Oh06-2013
Skills
- Crisis intervention
- Customer Service
- Account Management
- Communication
- Interpersonal communication
- Rapport building
- Problem solving
- Records keeping
- Accounts Payable/Receivable
- Skip Tracing
- Stress management
- Communication skills
Timeline
Direct Support
Cap City Supported Living
09.2022 - Current
Marketing Research Analyst
One Point of Care
04.2022 - 06.2024
Medicare Sales Specialist
TranZact
09.2021 - 12.2021
Membership Growth Consultant
Dedicated Senior Medical Center In Partnership With OhioHealth (A Chen Med Company)
03.2021 - 09.2021
Resolution Specialist
Weltman, Weinberg & Reis Co., LPA
01.2018 - 07.2019
Collector
Alliance Data
04.2016 - 07.2016
Sr Recovery Specialist
Alliance Data
03.1996 - 04.2016
GED -
Columbus City Schools