Open To Work
Hi, I’m
Stacie R. Wilson
Joplin,MO
Summary
Facilitated professional development programs to enhance skills and career growth for Missouri residents through mentorship of state team members.
Honored with PDLA Leadership Award for driving impactful initiatives within Missouri FSD program.
Achieved training and certification in Safe-at-Home program to enhance safety protocols.
Engaged in coursework to deepen expertise in trauma-informed care and expressive healing arts.
Assisted in optimizing employee benefits compliance with applicable laws and regulations. Supported implementation of human resource software systems to enhance benefits administration. Contributed to a high-performance culture by providing excellent benefits support in dynamic corporate environments.
Demonstrated reliability and adaptability to swiftly acquire and apply new skills, boosting team performance.
Assisted teams in managing various priorities while promoting a supportive work atmosphere. Contributed to team success by taking on additional tasks aligned with organizational objectives.
Assisted teams in identifying complex issues and creating effective solutions to improve project results. Supported a team-oriented atmosphere that promoted skill enhancement and professional development. Engaged in continuous learning to contribute to team achievements.
Overview
18
years of professional experience
Work History
State of Missouri/ Family Support DivisionJoplin, MO
Benefit Program Technician/ Child Support Division
10.2019 - 03.2026
Job overview
- Achieved successful case resolutions by investigating non-support inquiries and preparing comprehensive case files. Enhanced support compliance by effectively locating non-custodial parents. Improved overall case management efficiency through targeted investigations and follow-ups.
- Achieved successful initiation of legal mandates for child support. Streamlined referral processing for locating non-custodial parents in non-support claims through effective investigative techniques and resource utilization. Advanced case development by pursuing new leads.
- Engaged with non-custodial parents to deliver information and advice on compliance with child support obligations and related program guidelines.
- Achieved compliance with enforcement actions against non-paying parents by effectively issuing income withholding orders and facilitating credit referrals. Enhanced case management through the filing of various liens and conducted thorough annual reviews to identify refund opportunities and initiate necessary financial reviews.
- Responded to and initiated inquiries via telephone and written communication from parents, attorneys, and employers concerning child support program issues.
- Managed relationships with public and private sectors to effectively enforce child support obligations by intercepting benefits and withholding assets.
- Achieved high customer satisfaction ratings through proactive call center support. Enhanced service efficiency by implementing streamlined processes. Contributed to team success by mentoring new staff members.
- Achieved successful outcomes in outreach program by identifying and addressing barriers faced by non-custodial parents. Enabled access to essential services for job skill acquisition. Developed strategic plans that fostered success for non-paying or underpaying parents.
- Contributed to successful job placements by delivering comprehensive employment review assessments to engagement team members.
- Reviewed and validated benefit applications for compliance with applicable state regulations, ensuring efficient processing.
Kraft Insurance ServicesJoplin, MO
Commercial Lines CSR
04.2016 - 2018
Job overview
- Achieved high customer satisfaction ratings by resolving inquiries promptly. Improved response times through effective call management. Enhanced customer loyalty by delivering exceptional service experiences.
- Evaluated various commercial business quotes and identified the most cost-effective policies to meet client requirements.
- Executed the creation of certificates of insurance, providing essential documentation for policyholders and stakeholders.
- Managed policy payment workflows while providing assistance to commercial and personal lines agents for enhanced service delivery.
- Managed client interactions by addressing inquiries and resolving issues in a timely manner, enhancing overall service quality.
Modoc Tribal Child Support EnforcementMiami, OK
Child Support Specialist
03.2013 - 2016
Job overview
- Facilitated compliance with court-mandated child support orders to ensure financial support for dependents.
- Conducted genetic testing to support diagnostic and research initiatives.
- Ensured accurate and up-to-date file records to support operational efficiency.
- Assisted legal team by organizing files and preparing necessary documentation to streamline operations.
- Implemented measures to ensure adherence to federal auditing regulations and IRS tax protection protocols.
ITT Technical InstituteSpringfield, MO
Criminal Justice Department Chair/ Adjunct Instructor
05.2011 - 2012
Job overview
- Facilitated engaging learning experiences in criminal justice, impacting over 125 students per quarter.
- Oversaw academic progress tracking for students. Delivered course and administrative guidance to enhance student success. Facilitated access to academic resources and support services.
- Facilitated career path identification and goal-setting for students to enhance their professional development.
- Engaged with law enforcement agencies, judicial systems, and correctional facilities to improve curriculum effectiveness.
- Facilitated the hiring process by interviewing and reviewing candidates to enhance the quality of instruction in the criminal justice program.
Modoc Tribal Child/Support EnforcementMiami, OK
Budget Analyst/ Office Manager
05.2008 - 2011
Job overview
- Conducted thorough analysis of budget proposals to validate consistency with organizational goals and compliance standards.
- Evaluated expenditure patterns and variances, delivering insightful financial reports to program directors for informed decision-making.
- Coordinated interdepartmental efforts to compile budgetary data and assess financial needs for effective resource allocation.
- Conducted thorough assessments of fiscal performance, pinpointing discrepancies and advising on necessary corrective actions.
Education
Missouri Southern State UniversityJoplin, MO
Bachelor of Science from Criminal Justice Administration
Skills
Coordinated and monitored case management initiatives, focusing on client needs and resource allocation
Achieved improved client satisfaction through streamlined service processes Enhanced community engagement by fostering partnerships with local organizations Delivered impactful social service initiatives that addressed critical community needs
Evaluated budgetary data to assess fiscal performance and recommend adjustments for improved financial efficiency
Developed and implemented curriculum for diverse student populations in adjunct teaching roles
Achieved improved office efficiency through effective management of administrative tasks Enhanced team collaboration by implementing organized workflows Contributed to a productive work environment by supporting daily operations
Achieved increased community engagement through effective management of family programs for local state and tribal governments Enhanced service delivery by collaborating with stakeholders to identify and address family needs Drove program success by implementing strategic outreach initiatives
OTHER EXPERIENCE
- Shaw Hill Cookies & Candies December 2013 -October 2025 Owner/ Baker
- HOME BASED BUSINESS PROVIDING EXCEPTIONAL OLD-FASHIONED COOKIES, CANDIES, BISCOTTI, & OTHER BAKED TREATS.
- Weekends and Special Occasions
- Annual Sponsor for Joplin High School Show Choir “Just Desserts”
Timeline
Benefit Program Technician/ Child Support Division
State of Missouri/ Family Support Division
10.2019 - 03.2026
Commercial Lines CSR
Kraft Insurance Services
04.2016 - 2018
Child Support Specialist
Modoc Tribal Child Support Enforcement
03.2013 - 2016
Criminal Justice Department Chair/ Adjunct Instructor
ITT Technical Institute
05.2011 - 2012
Budget Analyst/ Office Manager
Modoc Tribal Child/Support Enforcement
05.2008 - 2011
Missouri Southern State University
Bachelor of Science from Criminal Justice Administration