Stacinicole Thomas
Sterling Heights,MI
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Overview
4
4
years of professional experience
Work History
Cedar Point Guest Services
Cedar Point Amusement Park
05.2022 - 10.2023
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and refunds
- Maintained up-to-date knowledge of products and services offered.
- Supported team members by offering constructive feedback and coaching as needed.
- Analyzed customer feedback to identify areas requiring improvement.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Hostess
Red Lobster
11.2019 - 07.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Center Line Highschool
Center Line, MI06.2019
Skills
- Customer Assistance
- POS Systems
- Active Listening
- Product Knowledge
- Adaptable and Flexible
- Policies and Procedures
Languages
Chinese (Mandarin)
Limited Working
Timeline
Cedar Point Guest Services
Cedar Point Amusement Park
05.2022 - 10.2023
Hostess
Red Lobster
11.2019 - 07.2020
High School Diploma -
Center Line Highschool
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