Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jayden Hansen

Canton

Summary

Proactive and dedicated professional with a proven track record at Kwik Star in enhancing guest experiences and streamlining service operations. Excelled in problem-solving and guest engagement, significantly improving customer retention. Skilled in time management and customer assistance, demonstrating exceptional teamwork and a strong work ethic.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Services Associate

Kwik Star
09.2024 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
  • Gave information about area attractions and provided directions.
  • Engaged guests entering facility and offered to assistance with wayfinding.
  • Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
  • Assisted guests with special requests to ensure a memorable stay and exceptional service.
  • Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
  • Interacted with customer service team to deliver consistent, exceptional service to all guests.

Sales Associate

Dollar General
01.2024 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cashier

Sunshine Foods
05.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Bachelor - English

Augustana University
Sioux Falls, SD
05-2028

High School Diploma -

Canton High School
Canton, SD
05-2024

Skills

  • Time management
  • Teamwork and collaboration
  • Customer assistance
  • Listening skills
  • Work ethic and integrity
  • Hospitality services
  • Problem-solving
  • Patience and empathy
  • Excellent people skills
  • Guest engagement and assistance
  • Reliable and punctual
  • Cleaning and sanitizing

Certification

  • First Aid Certification
  • CPR/AED Certification

Languages

American Sign Language
Limited Working

Timeline

Guest Services Associate

Kwik Star
09.2024 - Current

Sales Associate

Dollar General
01.2024 - 07.2024

Cashier

Sunshine Foods
05.2023 - 01.2024

Bachelor - English

Augustana University

High School Diploma -

Canton High School

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Jayden Hansen