Stacy Jensen
San Antonio
Summary
Dynamic front desk agent with a strong focus on customer service, problem-solving, and guest relations. Committed to enhancing guest satisfaction through effective communication and efficient check-in/check-out management.
Overview
25
25
years of professional experience
Work History
Front Desk Agent
Crockett Hotel
San Antonio, TX
10.2024 - Current
- Managed guest check-ins and check-outs efficiently, ensuring seamless arrival and departure experiences.
- Assisted guests with inquiries and provided personalized recommendations to enhance their stay.
- Processed reservations using hotel management software, maintaining accuracy in bookings and availability.
- Coordinated communication between guests and housekeeping for timely room services and special requests.
- Handled cash transactions and maintained accurate financial records during shifts to ensure accountability.
- Resolved guest complaints promptly, enhancing overall guest experience and loyalty.
Front Desk Agent
O'Brien Hotel
San Antonio, TX
07.2022 - 10.2024
- Addressed guest complaints promptly, demonstrating strong problem-solving skills to resolve issues effectively.
- Collaborated with team members to uphold high standards of customer service and hotel presentation.
- Monitored lobby areas and ensured cleanliness, contributing to a welcoming atmosphere for guests.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Front Desk Agent
Courtyard by Marriott
San Antonio, TX
04.2021 - 07.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Receptionist Technician
CSL Plasma Center
San Antonio, TX
01.2016 - 04.2021
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendars for staff, ensuring optimal time management.
- Greeted visitors warmly, providing exceptional customer service and support.
- Maintained front desk area, ensuring cleanliness and organization for professional environment.
- Checked donors blood pressure, weight, pulse, as well as their hematocrit and protein levels.
- Prepare donors to donate plasma by having them drink water and eat crackers.
Sales Representative
S&L Marketing
Spring Lake, NC
05.2001 - 09.2015
- Developed and maintained strong customer relationships to drive repeat business.
- Identified customer needs and provided tailored product recommendations.
- Collaborated with marketing team to execute promotional campaigns and increase brand awareness.
- Conducted market research to identify competitive trends and adjust sales strategies accordingly.
- Trained new sales representatives on best practices and product knowledge for improved performance.
- Led team meetings to strategize on overcoming challenges and enhancing overall performance.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Associate of Science - Nursing Education
Fayetteville Technical Community College
Fayetteville, North Carolina, NC06-2008
Skills
- Customer service
- Problem-solving skills
- Guest relations
- Oral and written communications
- Front desk management
- Microsoft office
- POS systems
- Room assignments
- Conflict management
- Time management
- Credit and cash payments
Timeline
Front Desk Agent
Crockett Hotel
10.2024 - Current
Front Desk Agent
O'Brien Hotel
07.2022 - 10.2024
Front Desk Agent
Courtyard by Marriott
04.2021 - 07.2022
Receptionist Technician
CSL Plasma Center
01.2016 - 04.2021
Sales Representative
S&L Marketing
05.2001 - 09.2015
Associate of Science - Nursing Education
Fayetteville Technical Community College