Stacy Alwood

European Wax Center

07.2013 - Current

Fostered friendly, warm, and exceptional customer experience.
Advised clients on proper home-care regimens.
Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Sterilized equipment for patient treatments.
Provided clients with knowledge of all cosmetic services being provided.
Handled busy schedules and stayed on top of key deadlines.
Recommended retail products for at-home use.
Informed guests of appropriate products available to increase retail sales.
Performed consultations for patients before scheduling treatments.
Stocked treatment rooms with proper supplies.
Welcomed clients arriving for appointments.
Educated patients on treatment options.
Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Flexibly worked evenings and weekends to maintain proper spa coverage.
Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
Created repeat business by developing long-term relationships with regular customers.
Gained knowledge of facial massage techniques and skin care product ingredients.
Educated guests on current promotions, events and services within store or salon.
Explained benefits of skin care products to clients.
Cleansed, exfoliated and moisturized customer skin.
Resolved customer complaints and facilitated conflict resolutions.
Reinforced customer selections by reviewing use and benefits of chosen products.