Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy-Ann Moncireffe

Baltimore

Summary

Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills.

Overview

16
16
years of professional experience

Work History

Collector

SallieMae Bank
01.2020 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
  • Trained new team members on scripts, company services, and collection strategies.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Used skip tracing and other techniques to locate debtors.
  • Counseled debtors on payment options and arranged installment agreements.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Autoloan Collector

Conductent Inc
01.2018 - 01.2019
  • Evaluated, researched and resolved discrepancies.
  • Processed payments and applied to customer balances.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Sales Associate

Sangters International Airport
01.2010 - 01.2018
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Diploma -

Anchovy High School
Jamaica
07-2000

Skills

  • Customer Service
  • Communications
  • Adaptability
  • Team Collaborations/ Team Player
  • Problem Solving Skill
  • Organizational Skill
  • Repayment plan structuring
  • Account analysis
  • Goal orientation
  • Skip tracing
  • History research
  • Debt management assistance
  • Collections regulatory guidelines
  • Call center experience

Timeline

Collector

SallieMae Bank
01.2020 - Current

Autoloan Collector

Conductent Inc
01.2018 - 01.2019

Sales Associate

Sangters International Airport
01.2010 - 01.2018

High School Diploma -

Anchovy High School

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