Stacy Baker
Londonderry,VT
Summary
*Director of Operations with a proven track record, excelling in operational management. Skilled in elevating customer service standards and achieving revenue growth on an annual basis. Consistently achieving national awards and recognition for expertise in quality assurance. Responsible for collaborating with local accounts to foster positive relationships and increase sales.
*Licensed Insurance Agent responsible for sales, service and promotion of policies for both personal and commercial accounts. Assisted clients with submitting claims as well as tracking claims. Evaluate current and prospective clients to determine insurance needs and calculate eligibility to recommend appropriate coverage options. Submit and track changes to client policies. Stay informed of underwriting guidelines for multiple insurance carriers.
Overview
8
8
years of professional experience
Work History
Director of Operations/Sales Manager
Hampton Inn & Suites
Manchester, VT
07.2018 - Current
Insurance Agent
W.H. Shaw Insurance
Manchester, VT
09.2016 - 11.2021
*State of Vermont Property & Casualty Insurance license
Education
Bellows Free Academy
St. Albans, VT Accounting
Community College of Vermont
Skills
- Quality Assurance
- Operations Management
- Team Leadership
- Staff training/development
- Customer Service Management
- Revenue Growth
- Sales
Timeline
Director of Operations/Sales Manager
Hampton Inn & Suites
07.2018 - Current
Insurance Agent
W.H. Shaw Insurance
09.2016 - 11.2021
Bellows Free Academy
Accounting
Community College of Vermont