Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Farm Bureau Insurance Company
Grand Junction, CO
08.2023 - Current
Developed and implemented comprehensive insurance plans for clients according to their individual needs.
Assessed customer risk levels and recommended appropriate coverage options.
Educated customers on the importance of maintaining adequate insurance coverage.
Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Developed relationships with new clients through cold calling and referrals from existing customers.
Maintained accurate records of all insurance transactions using computer software systems.
Participated in continuing education courses to stay current on industry trends and changes in regulations.
Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Production Assistant
Farm Bureau Insurance
Fruita , CO
03.2023 - Current
Engaged customers and provided high level of service by carefully explaining details about documents.
Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Received underwriting approvals after accurately completing applications for insurance coverage.
Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
Production Assistant
Farmers Insurance Agency
Brighton, CO
08.2022 - 03.2023
Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
Analyzed customer needs and provided best options, upselling products and services.
Received underwriting approvals after accurately completing applications for insurance coverage.
Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
Support Staff Member
Blue Moon Brewery
Denver, CO
07.2022 - 03.2023
Cleared tables to maintain high turnover rate and minimize wait times.
Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
Transported filled bus tubs to kitchen dishwashing area.
Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
Organized bus cart and returned to side station after each use.
Front Desk Receptionist
CASA DE PETS
Grand Junction, CO
05.2022 - 07.2022
Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Presented information on animal health and preventive care to clients.
Money Room Clerk
MJ THOMAS PHOTOGRAPHY
Grand Junction, CO
09.2021 - 01.2022
Received and processed client payments and updated accounts.
Kept thorough records of customer details and previous sales.
Explained price and package details to customers.
Answered and directed incoming calls using multi-line telephone system.
Barn Hand
GREGGORY RANCHES
Fruita , CO
12.2019 - 12.2020
Cleaned and refilled feed buckets and waterers.
Handled, walked and brushed horses.
Unloaded hay, grain and other goods to neatly store in proper location.
Raked bedding to scoop manure and cleaned animal stalls.
Held horses for veterinarian during health checks and care or for farrier for trimming and shoeing of horse hooves.
Examined animals to detect illness, injury or disease.
Drove trucks, tractors and other equipment to distribute feed to animals.
Team Member
SPORTSMAN’S WAREHOUSE
Grand Junction, CO
06.2019 - 08.2020
Addressed customer needs, responding to specific requests.
Worked hard to learn required tasks quickly to maximize performance.
Recovered clothing items from fitting rooms and returned to specified department areas.
Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
Performed stock processing by filling and stocking floor racks and backstock racks.
Communicated item availability with retail team members and shoppers.
SALES REPRESENTATIVE
AT&T
Grand Junction, CO
05.2018 - 05.2019
Answered product questions with up-to-date knowledge of sales and promotions.
Educated customers about product or service offerings meeting individual needs.
Set up new accounts and listed personal, demographic and payment information in system.
Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
Cross-sold additional products and services to purchasing customers.
Education
DIPLOMA -
GRAND RIVER VIRTUAL ACADEMY
05.2016
Skills
Proficient in Microsoft
Policy Adjustment Knowledge
Cross-Selling and Upselling
Customer Follow-Up
Policy Changes
Time Management
Policy Renewals
Email Marketing
Reliable
Customer Service
Goal Oriented
Fast Learner
Organized
Problem Solving
Team Player
Self Sufficent
Interests
APPLIED ANTHROPOLOGY AND GEOGRAPHY, COLORADO MESA UNIVERSITY
LICENSES:
, Accident and Health-attained August 2022
Life-attained August 2022