Stacy Black

• Managed a high-volume pipeline of 50–75+ cases weekly, consistently meeting 24–48 hour turnaround expectations
• Reduced average case turnaround time by 20% through improved workflow prioritization and banker follow-up processes
• Maintained 98%+ accuracy rate in KYC/AML reviews and client onboarding documentation
• Collaborated with bankers to resolve documentation gaps, improving completion rates by 30%+
• Identified and escalated risk factors, contributing to 100% compliance with regulatory and internal audit standards
• Strengthened understanding of client structures and NAICS classification, improving onboarding efficiency and reducing rework
• Assisted in process improvement initiatives that increased team productivity and reduced backlog

Event Planning & Employee Engagement Coordinator

JPMorgan Chase – People Council Initiatives

• Planned and executed 10+ corporate events annually for 100–200+ employees per event, including holiday parties, social events, and engagement initiatives
• Managed event budgets of $3,000–$5,000+, consistently delivering events 10–15% under budget through vendor negotiation and cost optimization
• Increased employee participation rates by 25%+ by introducing creative themes, interactive activities, and targeted communications
• Coordinated end-to-end logistics (venue, catering, décor, timelines), achieving on-time execution for 100% of events
• Negotiated vendor contracts resulting in 15% average cost savings while maintaining high-quality experiences
• Collected and analyzed post-event feedback, improving satisfaction scores by 20%+ over time
• Managed RSVP tracking and attendance reporting, maintaining 90%+ attendance rates for key engagement events
• Partnered with cross-functional teams and leadership to align events with company culture and engagement goals

• Managed operations for an automotive lending portfolio supporting loan volume, ensuring accuracy, compliance, and timely processing across all transactions
• Reduced average loan processing turnaround time by 20–30% by identifying workflow inefficiencies and implementing process improvements
• Analyzed 100+ loan applications weekly, assessing risk, verifying documentation, and supporting credit decisioning for automotive financing
• Monitored and reported on KPIs including approval rates, pipeline volume, and cycle times, contributing to a 15% increase in operational
• Maintained detailed pipeline tracking and reporting, supporting leadership with data-driven insights that influenced business strategy and portfolio growth

• Processed and funded 50–100+ automotive loan deals weekly, ensuring accuracy, completeness, and compliance with lending guidelines
• Reviewed dealer-submitted contracts, credit applications, and supporting documentation to validate terms, stipulations, and funding eligibility
• Reduced funding delays by 20%+ by proactively identifying missing or incorrect documentation and coordinating timely corrections with dealerships
• Maintained strong relationships with 30+ automotive dealerships, serving as a primary point of contact for deal status, stipulations, and funding inquiries

• Led and supervised a team of 10–20 funding specialists, overseeing daily funding operations in automotive loan volume
• Managed end-to-end funding processes, ensuring accuracy, compliance, and timely disbursement of 100+ dealer-submitted contracts daily
• Increased funding efficiency by 25% by optimizing workflows, redistributing workload, and implementing process improvements
• Reduced funding error rates by 30%+ through enhanced quality control measures, team training, and standardized review
• Monitored key performance indicators (KPIs), including funding turnaround time, error rates, and pipeline volume, driving a 15–20% improvement in team performance
• Coached and developed team members through performance reviews, real-time feedback, and training sessions, improving productivity and retention
• Strengthened dealer relationships by ensuring consistent communication, reducing funding delays, and improving overall service experience
• Ensured compliance with regulatory requirements and internal audit standards, maintaining zero major audit findings across the department
• Supported system enhancements and automation initiatives that improved tracking, reporting accuracy, and operational visibility