Stacy Blackman, CISR, CIC
Groves,TX
Summary
Dynamic leader holding a Texas Insurance P&C License, with CISR and CIC professional designations from the Risk & Insurance Education Alliance. Insurance professional with extensive experience in managing accounts and fostering client relationships at Higginbotham Insurance Agency, managing over $6.5MM in commercial insurance accounts. Excels in client satisfaction, team mentorship, and operational efficiency. Proficient in Microsoft Office and adept in decision-making. Proven ability to handle complex insurance policies, coordinate new business and renewals, and resolve client issues promptly. Valued for team collaboration, adaptability to changing needs, and results-oriented approach. .
Overview
22
22
years of professional experience
Work History
Commercial Lines Account Manager / Team Leader
Higginbotham Insurance Agency
04.2012 - Current
- Management and marketing of new and renewal commercial insurance accounts with an annual volume of $6.5MM in premium; approximately 200 policies with an average client count of 35-40.
- Analyze client needs to identify coverage solutions.
- Conduct comprehensive policy reviews to identify gaps in coverage and recommend appropriate adjustments.
- Generate submissions and collaborate with underwriters to ensure appropriate coverage levels.
- Negotiate competitive insurance rates with carriers, maximizing value for clients.
- Improve account retention rates and enhance customer satisfaction with exceptional customer service skills and prompt issue resolution.
- Prepare proposals, bind orders, proofs of insurance, endorsements, audits, invoices and premium finance notes for delivery to clients.
- Process cancellation requests from carriers and provide resolution to maintain financial equity.
- Educate clients on insurance policies and procedures.
- Provide training and mentorship to account managers and customer service managers, enhancing overall team performance and service quality levels.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Evaluate team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Assist in recruitment to build a team of top performers.
Commercial Property Account Manager
Affiliated FM
08.2003 - 04.2012
- Fostered strong client relationships by providing exceptional service and support to ensure satisfaction and retention
- Production of quotes, binders, new and renewal policies, endorsements and invoicing.
- Developed monthly production reports for comparison of statistical data to previous year.
Education
Associate of Applied Science -
Lamar University
Port Arthur, TXSkills
- Microsoft Word, Outlook, Excel
- Property and Casualty Insurance
- Reliability
- Decision-making
- Task prioritization / Time management
- Attention to detail
- Organizational skills
- Team leadership
- Effective communication
2023 Pinnacle Award Winner for Commercial Lines at Higginbotham Insurance Agency
The Pinnacle Award is bestowed on one outstanding team member of each department from the agency annually. Higginbotham employs over 3,000 people across the nation. The award is a recognition of excellence for non-production staff.
Affiliations
- Risk & Insurance Education Alliance
Timeline
Commercial Lines Account Manager / Team Leader
Higginbotham Insurance Agency
04.2012 - Current
Commercial Property Account Manager
Affiliated FM
08.2003 - 04.2012
Associate of Applied Science -
Lamar University
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