Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Bortz

Issaquah,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with an infectious positive attitude. Willingness to take on added responsibilities to meet team goals.

Always with an open minded to constructive criticism, new procedure and new programs.


Overview

11
11
years of professional experience

Work History

Web Content Specialist

Costco Wholesale
09.2021 - Current
  • Working across many applications and programs to Setup/Maintain TPR/TPDs.
  • Utilized company standards to prop and audit ECM packets
  • Works as ambassador of Web Content on Sundays with limited support.
  • Constant site monitoring and auditing. Collaborating with Buying and Marketing to have any issues corrected.
  • I work very closely with Buying and Merchandising teams to get MVM, Connections and Mailers all ready to run.

D44 Special Events Inventory Control Specialist

Costco Wholesale
07.2020 - 09.2021
  • Worked with Vendor Maintenance to help get Vendors onboarded and set up in our systems.
  • Worked with Marketing pertaining to Email Blasts
  • Ran weekly reports of sales in warehouse and online.
  • Worked with regional to help coordinate in store Road Shows.
  • Keep track of my personal categories under D44. Sometimes even start to end.

Member Facing Service Agent

Costco Wholesale
04.2018 - 06.2020


  • Investigated and resolved customer inquiries and complaints quickly.
  • Hit all Call Center Metrics, including Call handle Time, Quality Monitoring scores, and Time Adherence.
  • Worked both on phone lines and chat lines. At the time that I worked in the Member Service Center.It was required to apply for and get approval to work with Chat.
  • Refined my customer service skills aligned with the Costco Code of Ethics


Assistant Kennel Manager

Azari Afghans
05.2013 - 04.2018


  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
  • Managed inventory of pet supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Head of booking events and accomodations for travel needs.
  • Tended to daily walking, grooming and feeding needs of 12-16 animals at a time.


Training Shift Lead

Taco Bell
10.2015 - 12.2016
  • Monitored food preparation, production, and plating for quality control.
  • Managed up to 6 employees nightly. Controlling break times and early departure to keep payroll needs on budget
  • Manned multiple stations as dictated by the needs of the evening.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Education

High School Diploma -

Manheim Township
Lancaster, PA
06.2004

Skills

  • AS400
  • CMC
  • OMS
  • Google Suite
  • Microsoft Office Suite
  • Mobility

Timeline

Web Content Specialist

Costco Wholesale
09.2021 - Current

D44 Special Events Inventory Control Specialist

Costco Wholesale
07.2020 - 09.2021

Member Facing Service Agent

Costco Wholesale
04.2018 - 06.2020

Training Shift Lead

Taco Bell
10.2015 - 12.2016

Assistant Kennel Manager

Azari Afghans
05.2013 - 04.2018

High School Diploma -

Manheim Township

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Stacy Bortz