Stacy Boutot
Sabattus,ME
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Service Specialist-Dedicated Service Center
Paychex Inc
05.2023 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
Senior Payroll Specialist
Paychex Inc
11.2016 - 05.2023
- Deliver quality service to clients via phone and email.
- Followed up on outstanding issues to completion.
- Mentor newer payroll specialist.
- Gained knowledge of applications including but not limited to Core Advance, Flex, HRIS
Shift Manager
McDonald's
09.2014 - 02.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
General -
Edward Little High School
Auburn, ME06.2002
Skills
- Client Retention Strategies
- Clerical Support
- Professional telephone demeanor
- Follow-up skills
- Customer Service
- Problem Resolution
- Data Entry
- De-Escalation Techniques
Leadership Experience
- I have been through several leadership programs such as Christian Leadership Institute and Advanced Christian Leadership Institute.
- I have also been a trainer and manager for many jobs I have held.
- I have completed the LEAP program through Paychex.
Communication Skills
I am able to communicate to clients both in write and over the phone. I use clear and straight forward wording to make it easy for the client to used stand.
Timeline
Service Specialist-Dedicated Service Center
Paychex Inc
05.2023 - Current
Senior Payroll Specialist
Paychex Inc
11.2016 - 05.2023
Shift Manager
McDonald's
09.2014 - 02.2017
General -
Edward Little High School
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