Stacy Boutot
Sabattus,ME
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Service Specialist-Dedicated Service Center
Paychex Inc
Auburn, ME
05.2023 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
Senior Payroll Specialist
Paychex Inc
Auburn, ME
11.2016 - 05.2023
- Deliver quality service to clients via phone and email.
- Followed up on outstanding issues to completion.
- Mentor newer payroll specialist.
- Gained knowledge of applications including but not limited to Core Advance, Flex, HRIS
Shift Manager
McDonald's
Auburn, ME
09.2014 - 02.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
General -
Edward Little High School
Auburn, ME06.2002
Skills
- Client Retention Strategies
- Clerical Support
- Professional telephone demeanor
- Follow-up skills
- Customer Service
- Problem Resolution
- Data Entry
- De-Escalation Techniques
Leadership Experience
- I have been through several leadership programs such as Christian Leadership Institute and Advanced Christian Leadership Institute.
- I have also been a trainer and manager for many jobs I have held.
- I have completed the LEAP program through Paychex.
Communication Skills
I am able to communicate to clients both in write and over the phone. I use clear and straight forward wording to make it easy for the client to used stand.
Timeline
Service Specialist-Dedicated Service Center
Paychex Inc
05.2023 - Current
Senior Payroll Specialist
Paychex Inc
11.2016 - 05.2023
Shift Manager
McDonald's
09.2014 - 02.2017
General -
Edward Little High School