Stacy Boyd
Raymond,ME
Summary
Dedicated professional known for exceptional client relationship management and operational excellence. Experience in analyzing customer feedback to drive service enhancements and ensure high-quality delivery across multiple projects.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Meme's Cleaning
Sarasota, FL
08.2014 - 10.2022
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed and implemented cleaning protocols to enhance customer satisfaction and safety standards.
- Trained new staff on cleaning techniques and equipment usage to maintain consistent service quality.
- Streamlined supply inventory processes, reducing costs and improving resource availability.
- Analyzed customer feedback to identify areas for service enhancement and operational adjustments.
- Established and maintained relationships with clients to ensure ongoing satisfaction and repeat business.
- Oversaw scheduling logistics, optimizing crew assignments for maximum efficiency across multiple projects.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
Regional Training Sales Manager
Sentura Creations
Stuart, FL
07.2008 - 05.2013
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed and implemented innovative sales strategies to enhance customer engagement.
- Mentored junior sales staff, fostering skill development and team cohesion.
- Established key performance indicators to measure team effectiveness and drive accountability.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
High School Diploma -
Lake Region High School
Naples, ME06-1990
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Inventory management
- Payroll processing
- Human resources
- Client relationship management
Timeline
Owner/Operator
Meme's Cleaning
08.2014 - 10.2022
Regional Training Sales Manager
Sentura Creations
07.2008 - 05.2013
High School Diploma -
Lake Region High School