STACY BROWN

• Managed commercial/residential construction projects by working effectively with general contractors, subcontractors, engineers and architects.
• Streamlined project timelines by efficiently coordinating tasks among various construction teams.
• Increased efficiency of on-site operations by implementing standardized processes for task management and documentation procedures.
• Facilitated smooth project transitions from design phase to construction by providing input during pre-construction meetings and working with team members to address any potential challenges.
• Resolved issues swiftly through effective problem-solving skills, minimizing delays in project completion times.
• Kept projects on schedule and within budget while serving as project leader.
• Fostered positive relationships with clients through clear communication, timely updates, and professionalism during all stages of project lifecycle.

Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.

• Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Reviewed credit applications for risk factors and credit worthiness.
• Identifies cross-sell opportunities and cross-sells services to members
• Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.

• Assist customers with arrangements for delinquent account repayment
• Maintained energy and enthusiasm in fast-paced environment.
• Monitor overdue accounts, receive payments, and post amounts paid to customer's accounts
• Meet or exceed Team/Company monthly quota for delinquent dollars collected while maintaining 70 or better in customer satisfactory surveys
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
• Listened to customer needs and desires to identify and recommend optimal products.
• Technical support.

• Assist customers with establishing payment plans for Direct TV,
• Alagasco, T-mobile, University of Alabama, Charter cable, and
• American Family Care for debt based on customer's financial situation by using negotiation strategies to collect on full balance or determine if settlement can be offered to meet monthly quota
• Negotiated to collect balance in full.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

• Assist customers with establishing payment plans for Various credit card companies and department stores while meeting monthly quota.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated to collect balance in full.

• Work with caretakers and elderly clients to provide optimal care to ensure chronically ill clients are safe and comfortable- Assist with all activities of daily living and record vital signs and client's conditions daily

• Assist customers with payments issues and questions for various companies.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Provide customer support with transactions, withdrawals, deposits, establishing new account with business and personal accounts - Handle currency and max of $250,000
• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.