Overview
Work History
Education
Skills
Websites
Links
Timeline
Generic

Stacy Carter

Baltimore,MD

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Social Security Adminstration
Baltimore, MD
12.2021 - Current
  • Provided accurate information on Social Security benefits and eligibility requirements to clients.
  • Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
  • Assisted in processing applications and claims, maintaining compliance with regulations.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Customer Solutions Specialist

S3 Shared Service Solutions
Baltimore, MD
03.2020 - 2021
  • Provide world class customer service to valued members of 3 credit unions. Update account information, research transactions, process payments to various loan types. Submit account service requests to appropriate departments for resolution. Assist 3rd party inquiries for requests for information.

Operations Escalation Support Specialist

Paypal, Inc.
01.2017 - 01.2019
  • Addressed customer escalations promptly and professionally via email, fax, and work cases.
  • Managed credit inquiry removals, debt validation letters, fee removals, and bankruptcy updates.
  • Key Accomplishments:
  • – Reduced time required to process reports freeing up time to ensure weekly numbers were met resulting in a recognition award and bonus.
  • – Brought the team to a satisfactory timeframe within two weeks by adjusting work schedules accordingly.

Customer Solutions Specialist

PayPal
01.2012 - 01.2017
  • Ensured payments were properly posted to accounts.
  • Generated and submitted fraud reports for prompt resolution.
  • Assisted in setting up and accessing accounts, statement inquiries, and declined transactions.
  • Key Accomplishments:
  • – Exceeded projections for retained accounts by educating individuals on products and how to use them while offering incentives and coupons.
  • – Decreased AHT and received bonuses in all categories by working with other agents to identify new approaches and eliminate unnecessary words and questions.

Education

AA - Mass Communications

Fisher College
Boston, MA

Skills

  • Customer Service
  • Operations Management
  • Data Entry
  • Account Management
  • Research
  • Analytical thinking
  • Detailed Oriented
  • Technical
  • Conflict Management
  • Strategic Planning
  • Process Improvement

Links

http://linkedin.com/in/stacy-carter-8384b8186

Timeline

Customer Service Representative

Social Security Adminstration
12.2021 - Current

Customer Solutions Specialist

S3 Shared Service Solutions
03.2020 - 2021

Operations Escalation Support Specialist

Paypal, Inc.
01.2017 - 01.2019

Customer Solutions Specialist

PayPal
01.2012 - 01.2017

AA - Mass Communications

Fisher College
Stacy Carter