Stacy Cohn
Burbank,IL
Summary
Adept at managing high-volume tasks at Advocate Christ Medical Center, I excel in insurance verification and patient scheduling, enhancing office efficiency. My strong customer service skills and ability to maintain HIPAA compliance underscore my commitment to patient privacy and care. A proactive team player, I significantly improve patient experience and operational workflow.
Overview
19
19
years of professional experience
Work History
Unit Admitting Associate/Insurance Verifier
Advocate Christ Medical Center
Oak Lawn, IL
11.2005 - Current
- Managed multiple tasks and priorities in a high-volume, fast-paced environment.
- Scheduled and confirmed patient appointments and consultations.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
- Ordered and maintained supply inventory for medical office.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Communicated with patients with compassion while keeping medical information private.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Submitted prior authorization requests to insurance companies when necessary.
- Provided customer service support by answering questions regarding benefits, coverage, payment plans.
- Processed appeals and grievances as appropriate according to policy guidelines.
- Monitored and tracked the status of pending insurance verifications and authorizations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Measured and recorded patient height, weight and other vital signs.
- Worked as part of a healthcare team to assess patient needs.
- Assisted with patient care, transferring patients to beds and wheelchairs, taking vital signs, and taking blood glucose.
- Performed administrative tasks such as filing, scanning documents into EMR system, data entry.
- Epic super user assisted with employee mentoring during the EMR transition.
Education
High School Diploma -
Argo High School
Summit, IL06-1993
Skills
- Customer service experience
- Medical receptionist experience
- Insurance verification
-Availity
-Evi core
-Nia Magellan
- Prior authorization processing
- Task prioritization
- Patient scheduling
- Vital signs monitoring
- Patient check-in and check-out
- HIPAA guidelines
- Problem-solving skills
- Office supplies ordering
- Telephone triage
- Team player with positive attitude
- Transcribing orders
Accomplishments
- 2014 Value Leader of the Year Stewardship
Timeline
Unit Admitting Associate/Insurance Verifier
Advocate Christ Medical Center
11.2005 - Current
High School Diploma -
Argo High School
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