Stacy Cox
San Pedro,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Concierge
Five Wellbeing Studio & Spa
05.2017 - 08.2017
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
- Demonstrated solid attention to detail when processing guest charges accurately during each transaction.
Guest Service Representative
GameStop
10.2015 - 02.2016
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
Front Desk Representative
Hampton Inn & Suites By Hilton
06.2008 - 09.2008
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
- Provided personalized recommendations for local attractions, contributing to positive vacation experiences for guests.
- Maintained accurate records of guest payments, ensuring timely revenue collection and minimized discrepancies.
Customer Service Sales Representative
Best Buy
06.2007 - 05.2008
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Shift Lead
Cold Stone
08.2006 - 06.2007
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Education
Master of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO2016
Bachelor of Science - Criminal Justice
Liberty University
Lynchburg, VA2012
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL2010
Skills
- Reservation Coordination
- Administrative Support
- Customer Service
- Quality Assurance
- Upselling Proficiency
- Accurate Record Keeping
- Interpersonal Communications
- Strong Work Ethic
- Conflict Resolution
- Guest Experiences
- Telephone Etiquette
- Training and Mentoring
Timeline
Concierge
Five Wellbeing Studio & Spa
05.2017 - 08.2017
Guest Service Representative
GameStop
10.2015 - 02.2016
Front Desk Representative
Hampton Inn & Suites By Hilton
06.2008 - 09.2008
Customer Service Sales Representative
Best Buy
06.2007 - 05.2008
Shift Lead
Cold Stone
08.2006 - 06.2007
Master of Science - Criminal Justice
Colorado Technical University
Bachelor of Science - Criminal Justice
Liberty University
Associate of Arts - Business Administration
American InterContinental University
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