Stacy Cox
Covington,WA
Summary
Proven leader in small business operations and customer service excellence. Significantly enhanced store revenue and customer satisfaction at There Ya Go Espresso. Background in increasing profits and reducing costs.
Overview
28
28
years of professional experience
Work History
Shop Owner
There Ya Go Espresso
04.2013 - Current
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in store.
- Increased store revenue through effective product merchandising.
- Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
- Managed day-to-day business operations.
Senior Quality Assurance Analyst
Computer Human Interaction, LLC
07.1997 - 04.2013
- Established strong relationships with cross-functional teams, promoting effective communication and collaboration throughout the organization.
- Improved customer satisfaction with software products by conducting thorough usability tests.
- Optimized test cases to maximize success of manual software testing.
- Reduced defects in production releases by implementing rigorous testing procedures.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Met tight deadlines to satisfy client demands and project timelines.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Created test cases and to maintain cohesive team approach to product development.
Education
Bachelor of Arts - Communications
Western Washington University
Bellingham, WAAssociate of Arts -
Green River College
Auburn, WASkills
- Pricing strategy
- Store maintenance
- Marketing experience
- Customer service background
- Staff hiring and training
- Small business operations
Timeline
Shop Owner
There Ya Go Espresso
04.2013 - Current
Senior Quality Assurance Analyst
Computer Human Interaction, LLC
07.1997 - 04.2013
Bachelor of Arts - Communications
Western Washington University
Associate of Arts -
Green River College
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