Stacy Crawford
Houston ,TX
Summary
Accomplished Manager at the United States Postal Service, adept in EEO dispute resolution and compliance monitoring, enhanced team leadership. Skilled in negotiation and data management, consistently ensuring regulatory adherence to EEO Laws and regulations to achieve operational excellence.
Overview
13
13
years of professional experience
Work History
Manager, EEO Dispute Resolution (Area)
United States Postal Service
09.2021 - Current
- Manage a staff domiciled in several geographic areas providing advice, guidance, and technical support involving EEO complaint processing, compliance, and alternative dispute resolution.
- Ensure Agency compliance with all mandatory laws and regulations as outlined in 29 C.F.R., 1614 and EEOC Management Directive (MD-110).
- Coordinate compliance activity for settlement agreements, agency decisions, and appellant decisions of EEOC between any other function necessary to ensure compliance is completed accurately and timely.
- Review settlement breaches and participate in meetings to facilitate new settlement agreements and monitor the compliance.
- Prepare statistical reports and trend analysis relative to the Postal Services' alternative dispute resolution process identifying areas for improvement and make recommendations for change.
- Generate reports and pull data from the EEO tracking system to track the number of complaints processed and the success and participation rate of alternative dispute resolution. Ensure EEO tracking system and data integrity through enforcing processes and system updates.
- Present EEO training on workplace harassment, No Fear Act, Reasonable Accommodation, and discrimination complaint programs.
- Prepare internal standard operating procedures on EEO program requirements, reports, and briefings.
- Ensure staff receive all training related to guidance, instruction, and assistance on EEO and administrative matters.
- Research Federal websites to monitor changes to EEO laws and policies.
- Recruit, interview and hire employees and implement coach and mentoring program to promote positive feedback and engagement.
- Evaluate employee performance and convey constructive feedback to improve skills.
EEO Alternative Dispute Resolution Specialist
United States Postal Service
08.2011 - 09.2021
- Provided guidance to employees and managers on EEO issues.
- Facilitated workplace harassment, reasonable accommodation, and No Fear Act training to new employees.
- Managed approximately 200 pre-complaint cases per year between 2011 to 2021.
- Resolved over 50% informal complaints without the use of alternative dispute resolution mediation.
- Wrote and prepared counselor reports for submission with 97% accuracy.
- Resolved disputes by expertly analyzing cases and implementing effective negotiation strategies.
- Collaborated with HR, Labor Relations, and Law Department to ensure accurate representation of clients'' interests in the resolution process.
- Maintained detailed case records, enabling efficient tracking of progress and comprehensive reporting to stakeholders.
Education
BA - Human Resources Management
Concordia University
Mequon, WI06.2010
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Negotiation
- Teamwork and Collaboration
- Effective Communication
- Problem Resolution
- Compliance Monitoring
- Investigative reporting
- Performance Evaluation
- Data management and reporting
Awards and Achievements
Sustained Outstanding Performance Ratings 2018 - 2020
Regional Manager's Award - 2022, 2023, and 2024
Timeline
Manager, EEO Dispute Resolution (Area)
United States Postal Service
09.2021 - Current
EEO Alternative Dispute Resolution Specialist
United States Postal Service
08.2011 - 09.2021
BA - Human Resources Management
Concordia University
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