STACY CROFT
Beaverton
Summary
Strategic and results-driven PMP-certified Program and Operations Leader with over 14 years of experience in driving scalable growth, cross-functional execution, and high-impact customer success initiatives within GTM and Revenue organizations. Recognized for expertise in building robust operational frameworks, optimizing team performance, and delivering measurable outcomes that enhance business objectives. Proven ability to unify stakeholders, execute strategic programs, and scale customer-centric operations effectively in remote-first environments. Committed to fostering collaboration and innovation to achieve exceptional results in dynamic settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director, Program Management- GTM Operations
Transfr
07.2023 - Current
- Spearheaded project management teams and cross-functional collaboration, maintaining 98% stakeholder satisfaction.
- Developed strategic initiatives enhancing operational efficiency within the Revenue organization.
- Executed cross-functional programs, ensuring exceptional service delivery, increasing customer retention by 20%.
- Led company-wide OKR strategy, achieving 75% of departmental objectives.
- Fostered a culture of mentorship and team engagement to drive performance and innovation.
Senior Program Manager- GTM Operations
Transfr
07.2022 - 07.2023
- Oversaw Program Management support for Revenue teams, ensuring the delivery of strategic initiatives aligned with overall business objectives.
- Led the GTM project management team, driving project alignment with key business priorities and enhancing organizational effectiveness. Maintained a 98% stakeholder satisfaction score.
- Conducted thorough analyses of program outcomes to identify areas for continuous improvement and growth, facilitating data-driven decision-making processes.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed and implemented strategic project plans aligned with organizational goals.
- Developed comprehensive project plans, aligning resources with organizational goals and timelines.
Program Manager
Transfr
01.2022 - 07.2022
- Delivered program support for GTM teams, enabling effective execution of strategic priorities and fostering alignment with organizational goals.
- Collaborated with GTM teams to implement Program Design strategies, with a strong focus on maximizing utilization, fostering adoption, and improving job placement outcomes.
- Built effective communication pathways between teams, enhancing operational cohesion and collaboration.
- Introduced performance metrics to measure project and program success, driving improvements based on data-driven insights.
Director, Program Operations
Move This World
09.2020 - 01.2022
- Led program success for partnerships across 42 states, ensuring high engagement, satisfaction, and user adoption.
- Managed a cross-functional team of Program Managers, Content Specialists, and Interns, developing scalable systems for proactive customer support throughout the lifecycle.
- Designed and implemented a comprehensive Customer Support process and help desk system to efficiently manage partner support requests, implementation needs, troubleshooting, and customer consultations.
Customer Success Manager
Alma
02.2020 - 09.2020
- Facilitated customer onboarding across U.S. school districts, ensuring data migration, system setup, and training aligned with best practices.
- Cultivated relationships by proactively addressing customer goals and challenges, ensuring alignment between expectations and service delivery.
- Documented key objectives and strategies to ensure seamless implementation and ongoing support for customers.
Senior Program Manager
K12
06.2014 - 02.2020
- Managed program success throughout the client lifecycle, building strong relationships with school and district leaders to drive satisfaction and retention.
- Coordinated multiple high-impact projects using PMP methodologies to ensure scalable, efficient program delivery.
- Supported key strategic schools with tailored solutions to address challenges and ensure ongoing success.
- Established clear workflows and process expectations to streamline collaboration and improve the overall customer experience.
Senior Manager, Client Services
Fuel Education
07.2011 - 06.2014
- Cultivated strong client relationships as the primary partner for training, consulting, and advanced troubleshooting needs.
- Mentored and developed Client Service Managers, ensuring team growth and reinforcing accountability for exceptional service delivery.
- Partnered with strategic accounts to deliver long-term value, identifying opportunities for growth while supporting ongoing needs.
- Represented client interests in sales and symposium sessions, facilitating pre-sales support and aligning solutions with customer goals.
Education
Master of Education (M.Ed.) - Curriculum and Instruction
University of Phoenix
Portland, OR01.2009
Bachelor of Arts (B.A.) - Education
Pacific Lutheran University
Tacoma, WA12-2000
Skills
- Initiative and Problem-solving
- Team Leadership & Mentorship
- Project Management
- Stakeholder Management
- Operations Management
- Program management
- Stakeholder engagement
- Cross-functional collaboration
- Strategic planning
- OKR implementation
- Agile methodologies
- Operations management
- Project management
Certification
Project Manager Professional (PMP), Project Management Institute September 2018
Timeline
Director, Program Management- GTM Operations
Transfr
07.2023 - Current
Senior Program Manager- GTM Operations
Transfr
07.2022 - 07.2023
Program Manager
Transfr
01.2022 - 07.2022
Director, Program Operations
Move This World
09.2020 - 01.2022
Customer Success Manager
Alma
02.2020 - 09.2020
Senior Program Manager
K12
06.2014 - 02.2020
Senior Manager, Client Services
Fuel Education
07.2011 - 06.2014
Master of Education (M.Ed.) - Curriculum and Instruction
University of Phoenix
Bachelor of Arts (B.A.) - Education
Pacific Lutheran University