Job Search Status
Not actively lookingDesired Job Title
Department ManagerCasino Floor SupervisorWork Type
Full TimePart TimeSeasonal WorkLocation Preference
On-SiteRemoteLocation: Milwaukee, WI, US
Open to relocation: Yes
Stacy Dale
Milwaukee,WI
Work Preference
Summary
Performance-oriented in Retail Sales Manangement with proven attention to detail and experience. Drives project success and customer satisfaction with high-quality work. Expert the field and always willing to go extra mile to meet budget and schedule targets.
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
9
9
years of professional experience
Work History
Department Manager
Walmart
Crum Lynne, Pennsylvania
03.2002 - 05.2008
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Developed promotional campaigns to increase brand recognition in target markets.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Monitored daily sales figures to track trends in customer buying behavior.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
Casino Floor Supervisor
Delaware Park Casino
Newark, DE
09.1999 - 01.2002
- Verified customer identification to ensure compliance with gaming regulations.
- Processed payments for chips, tokens, and cash transactions.
- Maintained accurate records of cage transactions and balances.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Provided customer service assistance in resolving disputes or discrepancies related to cage transactions.
- Ensured that all state gaming laws were followed at all times.
- Balanced currency, coin and voucher inventories regularly throughout shift.
- Prepared bank deposits according to company policies and procedures.
- Received large amounts of cash from customers for conversion into chips or tokens.
- Followed strict security protocols when handling large sums of money.
- Prepared balance sheets in accordance with gaming standards and internal controls.
- Answered questions regarding casino operations, policies and amenities.
- Maintained confidentiality of customers' transactions.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO06-2024
Skills
Business Administration
Cross-functional team management
Product Management
Team Leadership
Performance Evaluations
Verbal and written communication
Time Management
Sales management
Staff Training and Development
Timeline
Department Manager
Walmart
03.2002 - 05.2008
Casino Floor Supervisor
Delaware Park Casino
09.1999 - 01.2002
Associate of Science - Business Administration
Colorado Technical University