Stacy Davis
Homestead,FL
Summary
Accomplished Guest Service Manager at McDonald’s, very proficient in team management and guest accommodations, enhanced customer service leading to increased repeat business. Leveraged exceptional communication and money handling skills to streamline operations. Proven track record in staff training, elevating guest experiences through precise attention to detail and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Guest Service Manager
McDonald’s
Kendall, FL
03.2016 - Current
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
Housekeeper
Hawks Cay Resort
Duck Key, FL
03.2014 - 06.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Salad Bar Clerk
Sweet Tomatoes
Kendall, FL
08.2011 - 08.2014
- Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
- Replenished buffet food when quantities became low.
- Fulfilled written and verbal orders by serving various foods.
- Participated in ongoing training sessions to stay current on food safety guidelines and best practices for operating a successful salad bar station.
Cashier
McDonald’s
Homestead, FL
04.2008 - 08.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Highschool Diploma - Hospitality
Homestead Senior High School
Homestead, FL05.2010
Skills
- Staff Training and Development
- Guest accommodations
- Sales and Upselling
- Exceptional communication
- Complaint Handling
- Promotions and Marketing
- Money Handling
- Team Management
- Room Inspections
- Guest experiences
- Customer Service
- Guest Services
- Computer Skills
- Attention to Detail
- Multitasking Abilities
Timeline
Guest Service Manager
McDonald’s
03.2016 - Current
Housekeeper
Hawks Cay Resort
03.2014 - 06.2016
Salad Bar Clerk
Sweet Tomatoes
08.2011 - 08.2014
Cashier
McDonald’s
04.2008 - 08.2012
Highschool Diploma - Hospitality
Homestead Senior High School