Stacy Dick
Lake Havasu City,AZ
Summary
Dynamic Table Games Dealer with proven expertise at Lake Havasu Resort and Casino, excelling in high-pressure environments. Recognized for exceptional customer service and keen observation skills, ensuring a safe and enjoyable gaming experience. Reliable and detail-oriented, adept at managing money transactions while fostering a collaborative team atmosphere.
Overview
4
4
years of professional experience
Work History
Table Games Dealer
Lake Havasu Resort and Casino
02.2023 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
Bartender
Havasu Landing Resort and Casino
01.2022 - 02.2023
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Assisted in inventory management, tracking supplies to prevent shortages and optimize stock levels.
- Collaborated with team members to deliver efficient service during high-volume events and peak hours.
- Developed knowledge of drink recipes and menu offerings to provide informed recommendations to guests.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Cocktail Server
Havasu Landing Resort and Casino
01.2022 - 02.2023
- Delivered exceptional service in fast-paced environment, ensuring customer satisfaction and repeat business.
- Managed order accuracy by efficiently processing drink requests and coordinating with bartenders.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Collaborated with team members to create a positive atmosphere that enhanced guest experiences.
- Resolved customer complaints promptly, contributing to improved service quality and retention rates.
- Utilized POS system for efficient order entry and payment processing, minimizing wait times for guests.
- Developed knowledge of cocktails and beverage trends to provide tailored recommendations to patrons.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
Education
Real Estate License - Real Estate
Console And Morton School of Real Estate
Billings, MT03.1999
Skills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
- Team player mentality
Timeline
Table Games Dealer
Lake Havasu Resort and Casino
02.2023 - Current
Bartender
Havasu Landing Resort and Casino
01.2022 - 02.2023
Cocktail Server
Havasu Landing Resort and Casino
01.2022 - 02.2023
Real Estate License - Real Estate
Console And Morton School of Real Estate
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