Summary
Overview
Work History
Education
Skills
Timeline
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Stacy Duncan

Lakeville,MN

Summary

Dedicated healthcare professional with a strong focus on delivering exceptional patient care and supporting clinic operations. Proven track record in effectively managing staff and optimizing daily clinic schedules to enhance efficiency. Expert in inventory management and task prioritization, ensuring seamless daily operations. Committed to continuous improvement in patient service delivery and operational excellence.

Overview

28
28
years of professional experience

Work History

Clinic Coordinatory

Midwest Podiatry Centers
Richfield, MN
06.2014 - 12.2024
  • Assisted in the development of new procedures and protocols related to clinic operations.
  • Performed data entry of patient information into electronic medical records system.
  • Monitored inventory levels of supplies and medications to ensure adequate stock on hand at all times.
  • Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed inventory for 10 clinic locations, ensuring adequate supplies for operational efficiency.
  • Maintained comprehensive inventory records for all clinic locations.
  • Supervised scheduling staff to ensure efficient clinic operations.
  • Oversaw MA team to maintain smooth clinic workflow.
  • Maintained phone logs to enhance operational efficiency.
  • Created and managed yearly doctors' schedules in the EMR system, making necessary updates to accommodate changes.
  • Conducted monthly clinic inspections to ensure cleanliness, organization, and proper documentation.
  • Held regular meetings with staff to address and resolve any issues or concerns.
  • Managed Google reviews and implemented a reward system for staff demonstrating exceptional customer service.
  • Assisted providers by answering questions and implementing new clinic items.
  • Addressed and managed patient complaints to ensure satisfaction.
  • Provided outstanding customer service, demonstrating strong time management and multitasking abilities.
  • Facilitated patient care by rooming patients and assisting providers, contributing to smooth operations.
  • Coordinated the setup of new clinic locations, ensuring all necessary equipment, inventory, paperwork, and decor were in place.

Victim/Witness Coordinator

Scott County Attorneys Office
Shakopee, MN
05.1997 - 10.2001
  • Maintained contact with victims and witnesses throughout criminal proceedings.
  • Coordinated transportation arrangements for witnesses required to appear in court.
  • Provided guidance on navigating the criminal justice system to family members of victims or witnesses.
  • Explained court procedures, terminology, and expectations to victims and witnesses.
  • Monitored court hearings and provided emotional support during trial testimony.
  • Attended meetings with prosecutors to discuss cases involving victims and witnesses.
  • Supported victims in articulating their experiences through detailed victim impact statements.

Education

Bachelor of Arts - Criminology/Sociology

University of Minnesota-Duluth
Duluth, MN
05-1992

Skills

  • Appointment scheduling
  • HIPAA compliance
  • Patient care coordination
  • Team collaboration
  • Organizational and time management skills
  • Inventory management skills
  • Customer service excellence

Timeline

Clinic Coordinatory

Midwest Podiatry Centers
06.2014 - 12.2024

Victim/Witness Coordinator

Scott County Attorneys Office
05.1997 - 10.2001

Bachelor of Arts - Criminology/Sociology

University of Minnesota-Duluth

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Stacy Duncan