Stacy Dykstra
Diversion Specialist
Ocala,FL
Summary
Dynamic Case Manager with a proven track record at Children’s Network, excelling in case management and advanced communication. Skilled in developing comprehensive care plans and advocating for clients, I successfully coordinated services for diverse needs, ensuring compliance and quality care. Proficient in HIPAA compliance and patient care techniques, I drive impactful outcomes.
Overview
22
22
years of professional experience
Work History
Case Manager / Diversion Specialist
Children’s Network
Fort Myers, Florida
02.2024 - Current
- Coordinated service plans for children with behavioral and other diverse needs at a leading child welfare organization.
- Collaborated with families and providers to ensure comprehensive care and support.
- Facilitated meetings with multidisciplinary teams to discuss case progress and strategies.
Patient Advocate / Sales
MDVIP, Inc.
Boca Raton, FL
01.2023 - 04.2023
- Rejoined MDVIP, completing two additional contracts in Traverse City, MI and Philadelphia, PA.
- Resumed previous sales responsibilities along with additional training at Florida corporate office.
- Departed position to relocate out of state due to organizational changes at MDVIP.
Supports Coordinator
HealthWest
Muskegon, MI
12.2021 - 06.2022
- Coordinated services for intellectually disabled and autistic youth in Muskegon County.
- Documented client behaviors through Zoom sessions and home visits, updating healthcare professionals accordingly.
- Assisted guardians with scheduling behavioral services based on mental health professionals' recommendations.
- Engaged in monthly Relais continuing education courses to refine mental health techniques.
Service Supervisor
ARC of Maui County
Lahaina, HI
06.2020 - 06.2021
- Supervised staff of 12 while managing care for 10 clients during COVID-19 pandemic.
- Coordinated waiver services and developed individualized goals for annual ISP meetings.
- Communicated regularly with clients' Case Managers at Department of Health to ensure service alignment.
- Conducted monthly on-site client reviews, ensuring compliance and quality of care.
Patient Advocate / Sales (6 month Contract)
MDVIP, Inc.
Lahaina, HI
01.2020 - 06.2020
- Educated patients on MDVIP program enrollment and annual fee payment processes.
- Exceeded enrollment goal by signing up over 350 patients.
- Facilitated discussions with patients to evaluate current and future medical needs.
Phlebotomist / Wellness Examiner
Hooper Holmes
Wailuku, HI
03.2017 - 02.2019
- Conducted biometric and wellness screenings for employees of large corporations across islands.
- Collected blood samples and measured BMI, ensuring accurate documentation for chain of custody.
- Performed travel between islands two to three days monthly to fulfill screening responsibilities.
Education
Bachelor of Science - Medical Case Management
Davenport University
Grand Rapids, MI04.2017
Ph.D. - Oriental Medicine
American Liberty University
Fullerton, CA07.2008
Master's in Science - Eastern / Western Medicine
South Baylo University
Los Angeles, CA01.2007
Bachelor's in Science - Holistic Medicine
South Baylo University
Anaheim, CA01.2003
High School Diploma Or GED - General Studies
Kenowa Hill High School
Walker, MISkills
- HIPAA compliance
- Office management
- Case management
- Advanced communication
- PC and Mac proficiency
- Microsoft Office suite expertise
- Documentation and research skills
- Client assessments
- Phlebotomy
- BLS CPR and first aid certification
- Patient and staff management
- Sales strategies
- Medical terminology knowledge
- Patient care techniques
- Advocacy and leadership skills
- Medical office administration expertise
- ICD-10 coding proficiency
- Microsoft Outlook expertise
- Interviewing techniques
- Care plan development skills
- Epic system knowledge
- Risk management strategies
- Utilization review processes
Certification
Relias HIPAA certified, Present
BLS - CPR (AED) and First Aid, Present (renew in 2026)
Certified Phlebotomy Technician (CPT), Present
American Lung Association, Present
CareCredit Certification, Present
Accredited & Certified Case Manager, Present
BLS - CPR (AED) and First Aid, Present (renew in 2026)
Certified Phlebotomy Technician (CPT), Present
American Lung Association, Present
CareCredit Certification, Present
Accredited & Certified Case Manager, Present
Seeking Position
full-time Immediately
Awards
- Community Service Platinum Award, 01/01/15, For voluntarily surpassing 100 hours of community service.
- Davenport University's President's List, 12/01/15, Earned a GPA of 3.8 or higher.
- The National Society of Leadership and Success (Sigma Alpha Pi), 05/01/16, Successfully completed NSLS's training program.
Languages
English, Limited Spanish
Assessments
- Verbal Communication, Proficient
- Office Manager, Proficient
- Medical Case Manager, Highly Proficient
- Case Management & Social Work, Familiar
- Security Guard Skills, Highly Proficient
- Workplace English, Proficient, 05/01/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Case Manager / Diversion Specialist
Children’s Network
02.2024 - Current
Patient Advocate / Sales
MDVIP, Inc.
01.2023 - 04.2023
Supports Coordinator
HealthWest
12.2021 - 06.2022
Service Supervisor
ARC of Maui County
06.2020 - 06.2021
Patient Advocate / Sales (6 month Contract)
MDVIP, Inc.
01.2020 - 06.2020
Phlebotomist / Wellness Examiner
Hooper Holmes
03.2017 - 02.2019
Bachelor of Science - Medical Case Management
Davenport University
Ph.D. - Oriental Medicine
American Liberty University
Master's in Science - Eastern / Western Medicine
South Baylo University
Bachelor's in Science - Holistic Medicine
South Baylo University
High School Diploma Or GED - General Studies
Kenowa Hill High School