Stacy Franklin
Overland Park,Kansas
Summary
Dynamic professional with a proven track record at Plaza Liquor, excelling in customer service and operational efficiency. Skilled in problem-solving and employee scheduling, I enhanced store performance through data analysis and developed a loyal customer base, driving repeat business and optimizing sales strategies. Proficient in Microsoft Office Suite.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Plaza Liquor
01.2020 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sales Service Specialist
Agiliti Medical Equipment
09.2021 - 03.2023
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Collaborated with cross-functional teams to develop innovative sales solutions that met client needs.
- Optimized sales funnel by consistently tracking, analyzing, and reporting on key metrics throughout the entire process.
- Consistently exceeded monthly targets by leveraging strong time management skills while prioritizing tasks accordingly.
Education
Bachelor of Science - Sociology
Avila University
Kansas City, MOSkills
- Problem-solving
- Customer service and engagement
- Retail operations
- Attention to detail
- Employee scheduling
- Upselling and cross selling
- Records management
- Microsoft Office Suite
Timeline
Sales Service Specialist
Agiliti Medical Equipment
09.2021 - 03.2023
Assistant Store Manager
Plaza Liquor
01.2020 - Current
Bachelor of Science - Sociology
Avila University
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