Stacy Goff
Bakersfield,CA
Summary
As a Human Service Technician I am dedicated to provide and facilitate helpful, supportive services and counseling. Performs assessments and creates intervention plans for clients. Team-oriented to improving lives of clients by offering effective solutions. I am driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Experienced Human Service Technician with over 9elig years of experience in eligibility and customer service work. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Human Service Tech III
Kern
03.2013 - Current
- Accept incoming calls, complete and process from beginning to end
- This position was created to reduce email flow to processing teams
- Extensive knowledge of Cal-Fresh and Medical Process
- Prioritize and complete various tasks, such as clearing Prorated and Skipped Issuance Reports, Overdue Medical and Cal-Fresh Applications
- Distribute appointments and daily work to co-workers
- Other duties include helping co-workers trouble shoot cases, monitor incoming work and anything needed at that time
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting [Number] clients in acquiring needed aid.
Cashier
Costco
Bakersfield, CA
11.2011 - 03.2013
- Food court associate, prepare and distributed food
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Flexible to work in any area when needed
Commission Sales Associate
Sears Roebuck
Bakersfield, CA
01.2000 - 11.2011
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Prioritized tasks and projects to meet tight deadlines.
- Contributed to team objectives in fast-paced environment.
Education
No Degree - Criminal Justice
Strayer University
Washington, DCNo Degree - Criminal Justice
California State University - Bakersfield
Bakersfield, CASkills
- Excellent communication skills
- Work effective in stressful environment
- Work well with or without others
- Good time management skill
- Excel and typing experience
- Courteous with Strong Service Mindset
- Attention to Detail
- Cultural Competency
- Crisis Intervention
- Health Insurance Industry Knowledge
- Eligibility Determinations
- Healthcare Terminology
Timeline
Human Service Tech III
Kern
03.2013 - Current
Cashier
Costco
11.2011 - 03.2013
Commission Sales Associate
Sears Roebuck
01.2000 - 11.2011
No Degree - Criminal Justice
Strayer University
No Degree - Criminal Justice
California State University - Bakersfield