Stacy Gonzales
Hereford,TX
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility.. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. To seek and maintain challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Member Advocate
Maxor Plus
07.2023 - Current
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Conducted thorough research on member issues, ensuring accurate information was provided for optimal resolution.
- Worked closely with other departments as needed to resolve cross-functional matters impacting members'' experiences positively.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Paraprofessional
Hereford ISD
10.2022 - 07.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Graded and provided feedback on assignments.
Certified Hemodialysis Technician
Fresenius Medical Center
07.2019 - 10.2022
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Performed routine quality control and safety checks on all equipment.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Educated patients on post-treatment care instructions to promote overall health and wellbeing.
Certified Pharmacy Technician
Hereford Pharmacy
12.2013 - 05.2019
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Communicated directly with doctors offices via telephone, fax and email.
Patient Care Technician
Hereford Regional Medical Center
10.2010 - 12.2013
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Emergency Room clerk.
- Dispatch ambulance.
- Physical therapy secretary .
- Certified Pharmacy Tech jobs duties.
Education
High School Diploma -
Hereford High School
Hereford, TX05.2005
Skills
- Cross-cultural communication
- Assertiveness
- Customer Service
- Problem-Solving
- Multitasking and Organization
- HIPAA Compliance
- Phone and Email Etiquette
- Medical Terminology
- Spanish Fluency
- Time Management
Timeline
Member Advocate
Maxor Plus
07.2023 - Current
Paraprofessional
Hereford ISD
10.2022 - 07.2023
Certified Hemodialysis Technician
Fresenius Medical Center
07.2019 - 10.2022
Certified Pharmacy Technician
Hereford Pharmacy
12.2013 - 05.2019
Patient Care Technician
Hereford Regional Medical Center
10.2010 - 12.2013
High School Diploma -
Hereford High School
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