Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Gordon

Baton Rouge,LA

Summary

Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in customer service or caregiving role.

Overview

5
5
years of professional experience

Work History

Hostess/Busser/To-Go Order Expeditor

Red Lobster
08.2023 - 11.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Delivered pick-up and curbside orders to guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Advised customers about special offerings and menu items to help drive sales.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
  • Respected guest privacy by discreetly clearing dishes without interrupting conversations.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.

Cashier/Stocker

Dollar Tree
06.2021 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Stocked designated items on shelves, end caps and displays.
  • Interacted with guests in friendly and knowledgeable way.
  • Greeted store customers and discussed needs.

Personal Care Attendant

We Care Home Health Services
01.2019 - 03.2020
  • Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
  • Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Offered emotional support when needed establishing trust between me as the attendant and my patient.
  • Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
  • Utilized adaptive equipment like walkers or wheelchairs for aiding clients movement.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
  • Provided compassionate support for clients facing physical or emotional challenges, fostering a nurturing environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Facilitated social interaction for homebound clients through engaging conversations and recreational activities.
  • Developed strong rapport with clients'' families, providing regular updates on their loved one''s wellbeing and progress toward goals.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored clients' overall health and well-being and noted significant changes.

Education

Medical Massage Therapy

Medical Training College (MCT)
Baton Rouge
02-2015

GED -

Belaire High School
Baton Rouge
05-2001

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Exceptional communication

Timeline

Hostess/Busser/To-Go Order Expeditor

Red Lobster
08.2023 - 11.2023

Cashier/Stocker

Dollar Tree
06.2021 - 12.2021

Personal Care Attendant

We Care Home Health Services
01.2019 - 03.2020

Medical Massage Therapy

Medical Training College (MCT)

GED -

Belaire High School

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Stacy Gordon