Summary
Overview
Work History
Education
Skills
Certification
Golf, Family, Travel
Timeline
Generic

Stacy Hall

Gold Canyon,AZ

Summary

Experienced and highly motivated individual with over 20 years of experience in healthcare. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Hospital Implementation Manager

Marvin Behavioral Health
11.2021 - 12.2022
  • Seed funded startup mental health teletherapy platform providing services to healthcare workers and their families.
  • Oversaw implementation lifecycle processes based on organizational needs and customer demand with multiple health care system organizations such as; Cedars Sinai, UCSF, Jefferson Health, Baystate Health and other medical societies and organizations across the country.
  • Researched and resolved barriers to successful system functionality, improving support and issue resolution.
  • Lead internal communication and outreach efforts, driving collaboration with hospital communication teams, department leadership and other key healthcare system stakeholders.
  • Created presentations and marketing/reference materials for launch of product to end users .
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Oversaw purchases of CRM software.
  • Created implementation methodologies to control project costs and meet deadlines.
  • Evaluated key metrics on program success, including those on clinical improvements, user engagement and overall satisfaction.

Physician Referral Liaison

UC Davis Health
10.2018 - 11.2021
  • Reported to Vice Chancellor of Marketing and Brand each week to provide details on building referrals and managing relationships with physicians.
  • Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
  • Promoted to lead and was responsible for tasks such as; the voice of the team when communicating with internal leadership, present to internal customers, lead weekly group tasks, work with team to create best practices.
  • Documented all correspondence with practitioners' office staff and kept accurate records using Salesforce.
  • Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities.
  • Increased revenues and supported business goals by developing tactical routing and outreach plans.
  • Worked with marketing to improve brand awareness by creating physician/service line specific marketing materials.
  • Addressed business strategies and obstacles with internal stakeholders.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Physician Relations and Outreach, Manager

Sutter Health
12.2016 - 01.2018
  • Partnered with strategy and key service line leaders to collaborate on initiatives pertinent to overall revenue growth.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development to employees.
  • Direct day-to-day administrative functions for 7 employees covering from Oregon boarder to Northern California Central Valley representing multiple service lines.
  • Accomplished multiple tasks within established timeframes.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Evaluated employees' strengths and assigned tasks based upon experience and training during annual review process.
  • Prepared and recommended long-range plans for development of department personnel.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Approved travel and expense submissions for employees.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals with both internal and external customers.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels via multiple data resources.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Communicated with patients, ensuring that medical information was kept private.

Business Development Specialist

Sutter Health
02.2008 - 10.2016
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Came up with detailed plans to enhance sales management and prioritize long-term business goals.
  • Used multiple platforms to handle current portfolio and prospective leads; Tea Leaves, Clientele, EPIC
  • Boosted sales 5% +/- in year over year goal with customer relationships.
  • Expanded customer base by identifying needs, developing solutions and delivering client-centered solutions.
  • Conducted regular meetings with physicians, hospital leadership, outpatient clinic leaders and staff to build positive and productive relationships.
  • Increased brand awareness during regular field visits.
  • Maintained extensive knowledge of services to provide top-notch expertise to customers.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Arranged potential client contacts, cultivated relationships and followed through all service needs.
  • Expanded business through effective network development, identifying new and prospective clients.
  • Tracked sales calls in database for relationship management.
  • Communicated with leadership teams by participating in regular meetings to discuss objectives.
  • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
  • Tracked weekly sales to develop corrective action planning reports.
  • Supported marketing teams, creating, deploying and optimizing campaigns for specific service lines.
  • Addressed and resolved business strategy obstacles to inform stakeholders.

Pharmaceutical Sales Representative

Schering Plough Pharmaceuticals
12.2005 - 02.2008
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling, and pricing.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.

Education

Bachelor of Science - Physical Education (pre Phsyical Therapy)

California State University of Sacramento
Sacramento, CA

Skills

  • Account Management
  • Business Development
  • Contact Management Systems
  • Cross-Functional Team Leadership
  • Management
  • Physician and Community Relations
  • Professional Relationships
  • Process Improvement
  • Managing Multiple Projects
  • Startup Experience

Certification

Sutter Health LDI/Sutter Certified

  • Crucial Conversations
  • 5 Dynamics
  • Professional Presentation Skill Training

Golf, Family, Travel

Enjoy golfing and traveling but mostly spending time with family.

Timeline

Hospital Implementation Manager

Marvin Behavioral Health
11.2021 - 12.2022

Physician Referral Liaison

UC Davis Health
10.2018 - 11.2021

Physician Relations and Outreach, Manager

Sutter Health
12.2016 - 01.2018

Business Development Specialist

Sutter Health
02.2008 - 10.2016

Pharmaceutical Sales Representative

Schering Plough Pharmaceuticals
12.2005 - 02.2008

Bachelor of Science - Physical Education (pre Phsyical Therapy)

California State University of Sacramento

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Stacy Hall