Stacy Hansen
St. George
Summary
Results-driven pharmacy professional known for exceptional customer service and attention to detail. Experienced in managing pharmacy software and resolving prescription issues, committed to fostering a collaborative environment for improved patient care. Dedicated pharmacy professional with expertise in prescription processing, medication management, and customer service. Proven ability to ensure regulatory compliance and train staff effectively.
Overview
15
15
years of professional experience
Work History
Front end Lead Technician
Fusion Specialty Pharmacy
Santa Clara
01.2022 - Current
- Processed prescriptions accurately and efficiently for diverse patient needs.
- Supported pharmacists in medication management and inventory control to ensure optimal stock levels.
- Educated patients on proper medication usage and potential side effects.
- Operated pharmacy software to manage prescriptions and patient records effectively.
- Collaborated with healthcare providers to resolve prescription-related issues promptly.
- Maintained compliance with pharmacy regulations and safety standards consistently.
- Conducted regular inventory checks to ensure stock availability and accuracy.
- Trained new staff on pharmacy procedures and customer service best practices.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Collaborated with peers, technicians, and pharmacists to prioritize and fulfill prescription orders efficiently.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Addressed customer complaints promptly, maintaining professionalism and ensuring patient satisfaction.
- Assisted in training new employees on pharmacy procedures.
- Received payment from customers and processed credit card transactions.
Pharmacy Ops Manager
Walgreens
St. George
03.2017 - 01.2022
- Managed daily operations, enhancing workflow and customer service.
- Coordinated team schedules, ensuring optimal staff coverage during peak hours.
- Trained new employees on operational procedures and company policies.
- Monitored inventory levels, maintaining stock to support uninterrupted daily operations.
- Developed training materials to improve employee performance and productivity.
- Implemented safety protocols to enhance workplace compliance and employee well-being.
Merchandise Manager
Bath and Body Works, Limited Brands
St. George
11.2016 - 03.2018
- Trained staff on visual merchandising standards to maintain brand consistency in stores.
- Managed product assortment to elevate brand presentation and drive sales performance.
- Developed and implemented training programs for new hires on product knowledge and merchandising techniques.
- Trained and mentored new sales representatives on product knowledge.
- Oversaw daily sales department operations, supervising staff and ensuring alignment with brand standards.
Pink Brand Manager
Victoria's Secret & PINK
St. George
09.2011 - 11.2016
- Supervised daily operations, enhancing workflow and fostering team collaboration.
- Trained new staff on company policies and customer service standards.
- Managed inventory levels, organizing stock for optimal access and presentation.
- Implemented visual merchandising strategies to enhance product presentation in-store.
- Monitored sales performance, analyzing trends to guide effective restocking.
- Supervised daily operations of the store, including opening and closing routines and inventory management.
Education
Pharmacy Technician Program
DXATC
St. George05-2008
Skills
- Prescription processing and inventory control
- Pharmacy software expertise
- Regulatory compliance
- Training development and delivery
- Problem solving skills
- Customer service and collaboration
Timeline
Front end Lead Technician
Fusion Specialty Pharmacy
01.2022 - Current
Pharmacy Ops Manager
Walgreens
03.2017 - 01.2022
Merchandise Manager
Bath and Body Works, Limited Brands
11.2016 - 03.2018
Pink Brand Manager
Victoria's Secret & PINK
09.2011 - 11.2016
Pharmacy Technician Program
DXATC