Stacy Heffernan
Fort Worth,TEXAS
Summary
Accomplished Senior Community Manager at Cortland, adept in property management and customer engagement, significantly enhanced community satisfaction and operational efficiency. Expert in financial budgeting and fostering resident relations, successfully managed dual budgets for a 480-unit community, ensuring compliance and high standards. Skilled in MS Office Suite and partnership building, consistently achieved organizational goals through strategic planning and effective team leadership.
Overview
7
7
years of professional experience
Work History
Senior Community Manager
Cortland
Fort Worth
04.2017 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Maintained and managed two budgets simultaneously for dual investors at a 480 unit community.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
Education
Graphic Design
Academy of Art University
San Francisco, CADiploma -
Fossil Ridge High School
Keller, TX05.2003
Skills
- Customer Engagement
- Partnership Building
- Resident relations
- Workplace Safety
- Property Inspections
- Conflict handling
- Daily Operations Management
- Customer Support
- Tenant and eviction laws
- Administrative abilities
- Property tours and inspections
- Property Management
- Leasing and sales
- Financial budgeting and reporting
- Schedule Planning
- Staff Management
- MS Office Suite
- Knowledgeable in Software
Timeline
Senior Community Manager
Cortland
04.2017 - Current
Graphic Design
Academy of Art University
Diploma -
Fossil Ridge High School