Stacy Hewtty
6831 Alamo Pkwy,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Health Advisor
UnitedHealth Group, UHG
12.2021 - Current
- Maintained full and current understanding of available plans, products and services.
- Handled daily inbound calls from health plan customers.
- Assisted individuals with acquiring health, vision, and dental insurance.
- Resolved problems related to benefits, eligibility and claims.
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Served as a liaison between patients and their insurance providers to ensure coverage for necessary treatments.
Instore Shopper
HEB Grocery Store
08.2021 - 11.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Selected best-quality perishable items such as meat and produce.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Tracked substitutions and informed customers of changes.
- Retrieved customer's order after payment, and assisted with transport to vehicle.
- Reported order discrepancies to team leader or other manager.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Processed transactions accurately and efficiently using point-of-sale systems, minimizing wait times for customers.
Customer Service Representative
Caremark LLC
02.2015 - 07.2021
- Handled a high volume of complex calls
- Ensured questions and issues were resolved both promptly and accurately
- Assessed and fulfilled the callers needs and provided education along the way
- Responded and researched request from customers via telephone and email
- Accurately documented all call information according to standard operation procedures
- Helped with prescription filing for both in-store and home delivery
- Followed up with customers when necessary
Fitness Center Attendant/Front Desk
YMCA
06.2012 - 12.2014
- Enhanced member experience by providing exceptional customer service and maintaining a clean, welcoming fitness center environment.
- Handled administrative tasks such as membership management, billing inquiries, and scheduling appointments efficiently to optimize workflow within the facility.
- Managed inventory of gym supplies, ensuring adequate stock levels for uninterrupted operations while minimizing waste.
- Promoted additional services offered at the fitness center such as personal training sessions or specialized classes to increase revenue streams without being overly salesy.
International Clerk/Hazmat
UPS
06.2010 - 12.2014
- Maintained, tracked and analyzed all outbound shipments
- provided statistical information on the tracking of product shipments and returns
- Properly and accurately completed all required paperwork to ensure product was ready to ship in a timely manner
- processed hazardous good shipments in accordance with the regulations.
- Processed paperwork for hazardous shipments
Education
Associate of Arts -
Northwest Vista College
San Antonio, TX05.2017
High School Diploma -
Abilene High Shcool
Abilene, TX05.2002
Skills
- Call Center Operations
- Customer Relations
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Data Entry
- Critical Thinking
- Active Listening
Timeline
Health Advisor
UnitedHealth Group, UHG
12.2021 - Current
Instore Shopper
HEB Grocery Store
08.2021 - 11.2021
Customer Service Representative
Caremark LLC
02.2015 - 07.2021
Fitness Center Attendant/Front Desk
YMCA
06.2012 - 12.2014
International Clerk/Hazmat
UPS
06.2010 - 12.2014
Associate of Arts -
Northwest Vista College
High School Diploma -
Abilene High Shcool
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